Re: Inbox shows messages when empty

On 2/25/08 10:40 AM, in article
8a046336-fa54-403b-8dc2-93c596290545@xxxxxxxxxxxxxxxxxxxxxxxxxxxx, "fetch22"
<keiths29@xxxxxxx> wrote:

Just installed Entourage 2008. I have folders on an exchange server
and local folders for backup. My local inbox is empty, but shows that
I have three messages. No matter what I do I can't get it to show
empty. Any ideas?

Sounds like database corruption. Rebuild your database. Note, if you have
very little in your "On My Computer" folders, you might just want to delete
the Identity and start new letting it sync to again to your Exchange
account. You could manually export your POP messages as MBOX files.

How to rebuild database:

As with any procedure like rebuild, it¹s a good idea to make a backup prior
to running. Your data should not be erased, but if something fails during
this process data could be lost. To be doubly sure, duplicate your Identity
in the Finder folder prior to the rebuild.

Your Identity is located in Your User's Document folder inside the Microsoft
User Data folder.

<http://www.entourage.mvps.org/database/index.html#db1>

Make sure you have enough hard disk space available for twice the size of
your database. As part of the rebuilding process, Entourage creates a second
database file. (Note: your HD also needs breathing room to function)

1. On the Entourage menu, click Turn Off Office Reminders.
2. Quit Messenger and all Microsoft Office applications, including
Entourage.

Hold down the Option key and re-launch the application. In a few seconds,
you¹ll be greeted with the database utility. You can verify and, if
necessary, rebuild the Entourage database by using the Microsoft Database
Utility.

During the rebuild process, the old files are renamed in case for some
reason the rebuild was not successful. After you¹ve rebuilt your database
and checked the application¹s performance, you can delete the old version
from your hard drive. Do NOT throw away these files unless you are satisfied
with the rebuild:

Old files are named:

Main [Backed up date and time will be shown] e.g. Main [Backed up 1.21.2007
13.35]

For help with older version of Entourage see:
<http://www.entourage.mvps.org/database/rebuild.html>
--
Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees)
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>


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Relevant Pages

  • Re: Inbox shows messages when empty
    ... Sounds like database corruption. ... Rebuild your database. ... Your Identity is located in Your User's Document folder inside the Microsoft ... On the Entourage menu, ...
    (microsoft.public.mac.office.entourage)
  • Re: Rule to Move to Folder
    ... Try rebuilding the database. ... In Entourage 2004, you must launch the Microsoft Database Utility. ... When the Rebuild dialog box comes up, choose to do a Typical Rebuild. ... > message that Entourage can't find the folder. ...
    (microsoft.public.mac.office.entourage)
  • Re: corrupted email removed but entourage still crashing
    ... > based email and deleted one strange email; entourage has been strange ... > folder, sometimes displays "The action could not be completed - mail ... It is possibly an early sign of mild database corruption. ... Rebuild the database. ...
    (microsoft.public.mac.office.entourage)
  • Re: Entourage database corrupted on 2 machines
    ... file message at the same point while attempting the rebuild. ... Is there any reason to think that if I reload the database ... Entourage since then. ... dialog box when clicking on my sent mail folder on the MacBook, ...
    (microsoft.public.mac.office.entourage)
  • Re: file corruption in Word. cant open Mac Word files
    ... About a week agoI got a warning box that the database for Entourage ... rebuild it (holding down the Option ... I'm anticipating getting Tiger here Apr. 29, as we have an Apple ...
    (microsoft.public.mac.office.word)
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