Re: *Not* an Output Volume Setting Problem

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance


(This didn¹t get sent out last week due to a bad smtp address I entered for
myself to prevent SPAM)

Hi,

Digging into this more, the results will vary based on what type of account
you are using. For Exchange, turning off the settings partially work around
the problem. If using POP, then things are still broken and I don¹t see a
work around at the moment. One other avenue would be to have an applescript
play a sound when you get new mail by running it as part of a rule.

Doug

Doug Strauss - dougstATmicrosoftDOTcom
Microsoft - Entourage test lead
Disclaimer: This mail is provided "AS IS" with no warranties, and confers
no rights.



On 1/17/08 2:21 PM, in article C3B59368.1DCF%filippomotta@xxxxxxxxxxx,
"Filippo Motta" <filippomotta@xxxxxxxxxxx> wrote:

Sorry to bother, but... The problems is still there also disabling these three
sounds.
But I have a notification (in addition to the startup sound) working on new
email upon FIRST CHECK!
Then SILENCE!!!

Filippo


On 17/01/08 21:50, in article C3B4FF8F.1B4DB%dougst@xxxxxxxxxxxxx, "dougst
(microsoft.com)" <dougst@xxxxxxxxxxxxx> wrote:

Hi,

I¹ve also been working to repro this issue as well, I have found you need to
turn off the following Sound notifications and things seems to continue to
work on Leopard.
Sent mail sound
Mail error sound
No mail sound

You need to quit Entourage and restart for the sounds to return.

In the quick testing I did, I noticed that each of these options prevents
further sounds from working in Entourage.

Doug Strauss dougstATmicrosoftDOTcom
Microsoft Entourage test lead
Disclaimer: This mail is provided "AS IS" with no warranties, and confers no
rights.



On 1/17/08 12:12 PM, in article C3B4F6BD.C6B1%aruff@xxxxxxxxxxxxx, "Andy
Ruff" <aruff@xxxxxxxxxxxxx> wrote:

Hrmph.. Okay, I¹ll keep looking into it.

-Andy


On 1/17/08 11:42 AM, in article C3B56E38.1D9B%filippomotta@xxxxxxxxxxx,
"Filippo Motta" <filippomotta@xxxxxxxxxxx> wrote:

Of course I did!


On 17/01/08 19:21, in article C3B4DCAC.C661%aruff@xxxxxxxxxxxxx, "Andy
Ruff" <aruff@xxxxxxxxxxxxx> wrote:

Did you try quitting and restarting the app after disabling the Sent Mail
sound?

-Andy


On 1/17/08 10:17 AM, in article C3B55A32.1684%filippomotta@xxxxxxxxxxx,
"Filippo Motta" <filippomotta@xxxxxxxxxxx> wrote:

Removed ³sent mail² sound....nothing changes; no notifications yet.

It seems to me that the whole lower part of the notifications/sound
preferences panel is not clickable (this is another issue of course).
I cannot click loudspeaker icon to test sound; cannot change sound set;
alco cannot launch the web address of microsft mac dept. which is in the
lowest part of the panel.

Filippo



On 17/01/08 16:45, in article C3B4B830.C5B0%aruff@xxxxxxxxxxxxx, "Andy
Ruff" <aruff@xxxxxxxxxxxxx> wrote:

Here¹s a hunch... Based on looking at some things, it appears to happen
to me after the ³Sent Mail² sound is played. If you disable this sound,
do you still lose your sounds on Leopard?

-Andy


On 1/17/08 7:21 AM, in article ee88e0c.15@xxxxxxxxxxxxxxxxxxxxxxx, "PGB"
<PGB> wrote:

Please note that the problem we're pointing out here is *not* an output
volume setting problem. The very first time an newly-launched instance of
Entourage 2008 tries to play a notification sound based on an action, it
will play just fine. (That might be the welcome chime. I have this chime
turned off, so the first sound played on my computer might be a result of
no-mail-fetched.) After the first sound is played, no sound. Before the
first notification sound based on an action, the speaker icons in the
Preferences window will play the notification sounds. After the first
notification sound based on an action, the speaker icons in the Preferences
window *will not* play the notification sounds.

I've ruled out the output volume setting problem. I've also used Audio Midi
Setup to rule out a sampling rate problem.

(So turn off your welcome notification sound, then relaunch Entourage 2008.
Choose Entourage > Preference > Notifications. You'll be able to play all of
the sounds by clicking the speaker icons. Once an action triggers one of
these sounds, no sounds will ever be played again. So...the sounds are there
and you can hear them...until the first sound is triggered.)





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