Re: Entourage won't attempt 2 connect after 11.3.9 upgrade

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Scott Allan wrote:
On 11/16/07 6:42 AM, in article
I am having the same problem. A bit more info:

- I am able to send messages
- I do not receive any new messages
- it does not say "not connected" I can switch between working offline
and online to try and force a synch and get nothing;
- selecting synchronize now also does not work
- I have tried deleting prefs, using a backup DB, and swithing
identities, and creating a brand new exchange account (same settings;
under a new identity) and nothing has worked
- I am on a Macbook with Tiger

Any suggestions appreciated...

A few more pieces of info:

- IMAP mail accounts work fine, only exchange is borked
- the main mail window has a new strange header - it says "Mail ? Main
Identity"
- I am using Leopard, not Tiger, confused my cats...

Disable any schedules you have for other accounts so that they don't get in the way of troubleshooting.

First, open the Progress window from the Window menu. Now, when you click through folders in your Exchange account do you see any synchronization activity with your Exchange account in the Progress window? You should at least see little blips of activity.

If you're able to send but not receive then your account settings are correct. I'm going to guess that you've set up your Exchange account to connect to a front-end Outlook Web Access (OWA) server instead of your back-end Exchange Server where your mail is hosted. Review these instructions <http://entourage.mvps.org/exchange/exchangeatwork.html> and compare your setup. Are they similar?

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
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