Re: Junk Mail filtering changed

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On 8/22/07 7:04 PM, in article
1187834643.452504.211430@xxxxxxxxxxxxxxxxxxxxxxxxxxxx, "Ellen"
<eah9424@xxxxxxxxxxx> wrote:

I was browsing around the Junk Mail tools, wanting to know if I could
block an e-mail address. I didn't think I changed anything, but now
anything that looks vaguely like junk is being put in there, stuff
that never used to go to the junk mail folder. And when I check it
and want to click on the information bar where there used to be a
"This is not junk mail" option, it's not there. I know I can click on
the "Not junk mail" button and add that domain to the safe list, but
I'm wondering what I did to make the option on the info bar go away
and that so much of my mail is now going into the junk mail folder in
the first place. I thought I originally had the level on High, but
now I've put in on Low to see if I maybe accidentally had changed in
when I was "browsing." Any ideas?

You must have a rule that is moving the message. The most likely culprit is
the Mailing List Manager (MLM). It's very easy to set up a MLM rule by
accident, when you are marking a message as 'not junk'. The wording of that
dialog is ambiguous to say the least. Check if there is an MLM entry (look
for MLM entries under the tools menu) with the incorrect destination folder
as the target folder. Mailing List Manager rules run before your other
rules.

You can set up a rule to block a particular sender.

<http://www.entourage.mvps.org/rules/example/rule005.html>

Another option would be to add that contact to your Address Book and assign
the junk category to that contact.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>


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