Re: Entourage 2004 10.3.6 - Error (-8738) - anyone solve it?

Good morning - As Steve Bell suggested, I tried to rename attachments
(in Entourage temp) and that did not solve the problem. Still got
(-8738). Then I closed Entourage and re-opened it. After the splash-
screen, the program couldn't open the database and asked to rebuild
it, which I did. After the rebuild, I launched Entourage and it
opened a recovered version of the "bad" email. I tried to send it,
got (-8738) and Entourage crashed again.

I created a new Entourage identity as Diane suggested, didn't solve
the problem - still got (-8738).

At the end of the day yesterday, I opened Entourage, crashed again
rebuilt the database again and opened Entourage again. This time, I
closed the "bad" email and deleted it from "Drafts." Then I quit
Entourage and reopened it. It did not crash. I decided to call it a
day.

This morning, I opened Entourage and the "bad" email wasn't recovered,
nor was it in the list of 'Drafts." So I opened another message in my
inbox from earlier, and when I tried to reply to it, I got this error
message "The action could not be completed. An unknown error (16008)
occurred (ok)." I dismissed this dialog and tried to close the email
message - got the same (16008) message. So I quit Entourage, but
instead of quitting I got "The application Entourage quit
unexpectedly. Mac OS X and other applications are not affected.
Click Reopen to open the application again. Click Report to see more
details or send a report to Apple." WHen I clicked "Reopen" I got
this error message (now familiar): Entourage cannot access your data.
To attempt to fix the problem, rebuild your database (OK)"

Diane, if you are reading this, I tried to email you yesterday and not
sure if I succeeded. I copied/pasted the entire error listing from
the MacOS X error box (The application Entourage quit unexpectedly...)
in to a Word doc. I did this yesterday when this first occurred and
again this morning when it occured a few minutes ago. So now I have
30 pages (literally) of error messages; 15 pages twice.

Small world experience: I happen to live about 10 miles from Redmond
and on Monday, totally by coincidence, I participated in a Microsoft
usability study, for (get this) Entourage 2008. So I can actually go
to MSFT with my computer to replicate and try to solve this. I am
very invested in getting this fixed because it has 6 years of my
business in it. It has been 100% reliable until I switched to an
Intel MacBook this week.

I suspect that the Microsoft SQA and Dev teams would like NOT to ship
Entourage 2008 with the potential for this issue. Email me to pursue
further or call me at 206 930 2701 Thank you. - Steve

.

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