Re: My Entourage will not even start up!!
- From: Diane Ross <dross@xxxxxxxxxxxxxxxxxxxxxxx>
- Date: Sun, 21 Jan 2007 14:05:55 -0800
On 1/21/07 7:18 AM, in article
1169392733.592862.182960@xxxxxxxxxxxxxxxxxxxxxxxxxxxx, "nrg_design@xxxxxxx"
<nrg_design@xxxxxxx> wrote:
I have been having some problems with my email... I am currently
running 10.1.6 on a Power PC-MAC G4 tower. Currently my database says
it is 2.13GB in size.
Recently I got a message that I needed to make more space. I did that
and performed a typical rebuild. Everything worked fine for about 1
week.
Then I was working and then I came back to the computer and had a
mysterious email that was tagged "unread" and when I tried to read or
delete it - Entourage FROZE! I'm panicing at this point...thinking my
computer was on the fritz.
I went in and read some online about what to do to try and fix the
problem. So I did a "Advanced Rebuild" this seemed to work for a bit.
At this point after it restarted - I dragged most of the folders inside
Entourage [sent, inbox, drafts, exported contacts etc] so I would have
a record of - but I couldn't figure how to do the calendar??
Now when I try to start up the program - it acts like it will open then
shuts down. No Luck.
I run a home based business and ALL my contacts and appointments are in
the program HELP!!
I have tried deleting the pref folder [put it on the desktop] and took
the .plist and deleted that - still nothing!
What should I do now?? There is NO support for this type of problem!
Sincerely going nuts
The message about needing more space IS your problem. When you do a rebuild,
Entourage makes a duplicate of your database. You can throw these away after
you are satisfied that the rebuild was successful. This will free up some
space, but if your computer is balking you will need more than this to keep
your data safe. I'm not just talking about your Entourage data, but ALL your
data.
First, open the Microsoft User Data folder in your Documents folder. In your
Office 2004 Identities folder (you didn't specify your version of Entourage
so I am using 2004. Substitute your version if different). Your Identity is
called Main by default. You should see your rebuild Identity as Main [Backed
up 1-21-2007 13.35]. For older versions of Entourage the names are:
Entourage X: "Old Database Cache" and "Old Database"
Entourage 2001: "Old Database Cache", "Old Database", and "Old Messages." In
addition, Database (Rebuild) Cache is retained.
You can delete these or if you have the ability to save to another source,
you might want the latest as backups in case you are having problems with
your current Identity.
To check how much free space is available on your startup disk:
*In Finder?, select your startup disk's icon. For most users, this is
Macintosh HD.
*Press the Command-I keyboard combination.
*The Get Info window for your startup disk will open.
*In the General pane, the Capacity, Available (free space), and space Used
on your startup disk will be displayed
Let me know what you find when you check your free space.
The operating system needs room to work and you need as much extra free
space on your disk as your physical memory size (in addition to the 10 - 20%
you should normally leave free for any OS X iteration). I suspect that you
have fragmentation also. My best advice is to purchase a firewire drive and
archive your important data and free up some space. You can find good
firewire drives for around $100 and since you use your computer for a
business this is a must.
Here' are a couple of sites that give tips on freeing up space.
<http://www.thexlab.com/faqs/freeingspace.html>
<http://creativebits.org/2004/11/os-x-free-up-hard-disk-space.html>
You also might want to consider iDefrag ($30): Defragmentation &
Optimization for Mac OS X. It supports optimized defragging as well as
simply (and quickly) joining free space into one continuous block. Also, it
respects the system hot files. At $30
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<http://blogs.msdn.com/entourage/>
.
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