Re: Entourage preferences

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It looks like a good move, but recreating rules etc may be a pain.

Make sure you export calendar and contact data first, so they can be
imported into the new identity.

--
Barry Wainwright
Microsoft MVP (see http://mvp.support.microsoft.com for details)
Check out the Entourage User's WebLog for hints, tips and troubleshooting
<http://homepage.mac.com/barryw/weblog/weblog.html>



From: Marty <marty@xxxxxxxxxxxxxxxxxxxxxxxxx>
Newsgroups: microsoft.public.mac.office.entourage
Date: Thu, 5 Oct 2006 09:32:01 -0700
Conversation: Entourage preferences
Subject: Re: Entourage preferences

I have done a rebuild several times. It has no effect on this problem.

I have removed the plist files. It too has no effect.

Since my e-mail is on an IMAP server and my test account seems to work, it
sounds like a fix might be simply to create a new user account with identical
settings to the old account (called Main Identity.) I'll try that. If that
works, I could simply delete the old account.

It won't tell us why the problem occurred, but it might work. What do you
think?

-Marty

"Barry Wainwright [MVP]" wrote:

On 4/10/06 18:25, in article
802AAA62-5BD6-4708-A110-C9DC276EFFE3@xxxxxxxxxxxxx, "Marty"
<marty@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:

"Barry Wainwright [MVP]" wrote:

This is not a common problem.

Thank you for responding.

You're welcome - that's why I'm here!


The prefs stick for me, and for most users. Can you tell me which prefs you
have removed to try and resolve the problem?

I'm not sure I understand the question. When I change the view to include
"folders list," it is no longer checked when I next startup. Other view
settings, such as the toolbars or the position of the preview pane, ARE
retained. The "folders list" seems to be the only problem.

The original post that you quoted mentioned removing the plist files - I
assume from your comments that you haven't done this? Given what you say
next, this is now a lower priority...


Also, if you create a new identity in entourage, does that do the same?

Interesting question. I created a test identity and I do not encounter this
program. The "folders list" setting is retained.

That indicates a problem in the database, rather than in the user files.
Although I haven't seen database corruption causing this sort of problem
before, it may be worth trying a rebuild. Hold down the option key when
starting entourage until you see the rebuild screen, then select the option
to rebuild the database. The rebuild can take some time. This may cure your
problem.

Also, if you create a new system user account, does that do the same?

I'm not sure what a "system user account" is. I am not a network
administrator.

I meant a new login account ('user' in the system prefs). Given what you say
above, this is unlikely to help. Don't worry about it.


Also, what version of OS X and Office?

OS X 10.4.8, Entourage version 11.2.5.

Thanks.

Hopefully the rebuild will solve the problem - write back if it doesn't.


--
Barry Wainwright
Microsoft MVP (see http://mvp.support.microsoft.com for details)
Check out the Entourage User's WebLog for hints, tips and troubleshooting
<http://homepage.mac.com/barryw/weblog/weblog.html>




.

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