Re: Still Desperate for Help!!! Only one rule and it's not working!!!

Thanks for your reply, but that's not it either... I've already checked that
the View isn't set to just show Unread messages...

I appreciate your suggestion, though, because I'm not having any luck with
anything else...

Thanks anyway!

Debra


On 9/20/05 5:42 PM, in article
BF55D05A.E4B8%aschaevitz@xxxxxxxxxxxxxxxxxxxx, "Alan Schaevitz"
<aschaevitz@xxxxxxxxxxxxxxxxxxxx> wrote:

> ---------On 9/20/05 1:39 PM "Debra Clinton" wrote:
>
>> Thanks for your response... I apologize for not providing more information,
>> but this is actually a second post to follow up my original one (I guess I
>> lost the thread...).
>>
>> We are both using Entourage 2004 11.1.0 on OS X 10.3.
>>
>> The account is a straightforward POP account, with no Exchange server, and
>> the very first place I checked was the Inbox, as I expected it to be left
>> there.
>>
>> 99% of the messages are forwarded, except for the occasional one. I've
>> checked every single folder on the system - including the Junk mail - but
>> it's a new account, so there are very few messages for it to get "lost"
>> amongst, even if I couldn't see it visually or using a search, as I have
>> done several times.
>>
>> I have also checked that the messages are being sent to the business
>> address, and are not just direct replies to her home address, so that has
>> been eliminated as well.
>>
>> These messages simply disappear after forwarding!
>>
>> Is there anything such as a log that can be viewed, or is there any way to
>> view the headers to see if there is a clue as to why they are just
>> disappearing?
>>
>> I am not a technician or IT support. I am simply trying to help a co-worker
>> with a problem, so I apologize for the lack of "etiquette" in using the
>> capitals, and hope no one was offended.
>>
>> Any help from anyone would be sincerely appreciated.
>>
>>
>> Debra
>> D clinton atcambridge mgmtdot com
>>
>>
>> On 9/20/05 1:51 PM, in article BF559A19.AFA92%berkowit@xxxxxxxxxxxxxxxx,
>> "Paul Berkowitz" <berkowit@xxxxxxxxxxxxxxxx> wrote:
>>
>>> On 9/19/05 8:10 AM, in article BF544D23.384E%dclinton@xxxxxxxxxxxxxxxxx,
>>> "Debra Clinton" <dclinton@xxxxxxxxxxxxxxxxx> wrote:
>>>
>>>> I am STILL having a problem with ONE simple rule not working properly.
>>>>
>>>> It specifies that ALL MESSAGES should be forwarded to a single email
>>>> address. There are NO OTHER RULES, and no schedule to delete messages from
>>>> any folders at any time.
>>>>
>>>> The rule does forward the message, but it then either deletes it from both
>>>> the SENT and DELETED items folders, or it just doesn't register that an
>>>> email has been received.
>>>
>>> Whoa. Before looking in the Sent or Deleted folders, what about the Inbox?
>>> If there's only one rule, and all it does is forward the message, then the
>>> original message should still be in the Inbox - unless it's being moved by
>>> the Junk filter.
>>>
>>> You don't say which version. If she, like you, is in Entourage 2004, then
>>> the Junk protection moves Junk messages to the Junk folder. Have you looked
>>> there? Maybe you should turn Junk filter off, or tell the rule to set status
>>> to Not Junk, if it's going to make so much trouble (if that's what it is).
>>>
>>> Is this a POP account - where the messages come into the Inbox "On My
>>> Computer" - or is it an IMAP account, where the messages come into a
>>> separate INBOX in the separate account folder in the Folders list. Why
>>> aren't you telling us that? (You seem to be this person's tech support?) It
>>> sounds like it might be an IMAP account.
>>>
>>> If so, check the folder list in the left column and find the entry named for
>>> the IMAP account. Open the disclosure triangle, In there you'll find a
>>> separate INBOX, Junk folder (where this account's junk will be going to
>>> automatically) and Sent folder, where the sent messages ought to be. If you
>>> don't see any folders in that account, click just on the account entry, and
>>> in the main window you'll see some dimmed folders. Select them (or
>>> appropriate ones) and click Subscribe. Now you'll see them in the left list
>>> too. Also go to Tools/Accounts/that account/Edit/Advanced, and set up where
>>> the Sent, Deleted and Junk folders are mapped too.
>>>
>>> It sounds to me as if this may be an IMAP account, where the server (as set
>>> up by the IT people), are filing the messages in server folders that have
>>> not been subscribed to in Entourage.
>>>
>>> Or is this a Hotmail or Exchange account/ If Exchange, this is a whole
>>> different kettle of fish and we really have to know the Entourage version.
>>>
>>> You really need to provide some more information, here. Letting up on the
>>> upper-case letters and exclamation points would help a bit too, if you can
>>> manage.
>>>>
>>>> There is no evidence - ANYwhere, in ANY folders - to show that it was
>>>> received at the source despite the fact that it is forwarding the message
>>>> to
>>>> the second mailbox!!!
>>>>
>>>> This is EXTREMELY problematic, as the individual does not know whether they
>>>> are getting any emails at the office until they get home at the end of the
>>>> day and find the forwarded messages at their home address.
>>>>
>>>> I have no other choice but to move to another email client if this can't be
>>>> resolved, as the individual cannot just wait 24 hours to return their
>>>> messages.
>>>>
>>>> I'm now desperate, as it has been going on for several weeks, and the
>>>> individual is getting very impatient.... Anybody's help would be greatly
>>>> appreciated!
>>>
>>
> One thought: Are the messages being marked as Read when they are forwarded
> and you have View > Unread Only checked?
>

.

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