Re: Still Desperate for Help!!! Only one rule and it's not working!!!

---------On 9/20/05 1:39 PM "Debra Clinton" wrote:

> Thanks for your response... I apologize for not providing more information,
> but this is actually a second post to follow up my original one (I guess I
> lost the thread...).
>
> We are both using Entourage 2004 11.1.0 on OS X 10.3.
>
> The account is a straightforward POP account, with no Exchange server, and
> the very first place I checked was the Inbox, as I expected it to be left
> there.
>
> 99% of the messages are forwarded, except for the occasional one. I've
> checked every single folder on the system - including the Junk mail - but
> it's a new account, so there are very few messages for it to get "lost"
> amongst, even if I couldn't see it visually or using a search, as I have
> done several times.
>
> I have also checked that the messages are being sent to the business
> address, and are not just direct replies to her home address, so that has
> been eliminated as well.
>
> These messages simply disappear after forwarding!
>
> Is there anything such as a log that can be viewed, or is there any way to
> view the headers to see if there is a clue as to why they are just
> disappearing?
>
> I am not a technician or IT support. I am simply trying to help a co-worker
> with a problem, so I apologize for the lack of "etiquette" in using the
> capitals, and hope no one was offended.
>
> Any help from anyone would be sincerely appreciated.
>
>
> Debra
> D clinton atcambridge mgmtdot com
>
>
> On 9/20/05 1:51 PM, in article BF559A19.AFA92%berkowit@xxxxxxxxxxxxxxxx,
> "Paul Berkowitz" <berkowit@xxxxxxxxxxxxxxxx> wrote:
>
>> On 9/19/05 8:10 AM, in article BF544D23.384E%dclinton@xxxxxxxxxxxxxxxxx,
>> "Debra Clinton" <dclinton@xxxxxxxxxxxxxxxxx> wrote:
>>
>>> I am STILL having a problem with ONE simple rule not working properly.
>>>
>>> It specifies that ALL MESSAGES should be forwarded to a single email
>>> address. There are NO OTHER RULES, and no schedule to delete messages from
>>> any folders at any time.
>>>
>>> The rule does forward the message, but it then either deletes it from both
>>> the SENT and DELETED items folders, or it just doesn't register that an
>>> email has been received.
>>
>> Whoa. Before looking in the Sent or Deleted folders, what about the Inbox?
>> If there's only one rule, and all it does is forward the message, then the
>> original message should still be in the Inbox - unless it's being moved by
>> the Junk filter.
>>
>> You don't say which version. If she, like you, is in Entourage 2004, then
>> the Junk protection moves Junk messages to the Junk folder. Have you looked
>> there? Maybe you should turn Junk filter off, or tell the rule to set status
>> to Not Junk, if it's going to make so much trouble (if that's what it is).
>>
>> Is this a POP account - where the messages come into the Inbox "On My
>> Computer" - or is it an IMAP account, where the messages come into a
>> separate INBOX in the separate account folder in the Folders list. Why
>> aren't you telling us that? (You seem to be this person's tech support?) It
>> sounds like it might be an IMAP account.
>>
>> If so, check the folder list in the left column and find the entry named for
>> the IMAP account. Open the disclosure triangle, In there you'll find a
>> separate INBOX, Junk folder (where this account's junk will be going to
>> automatically) and Sent folder, where the sent messages ought to be. If you
>> don't see any folders in that account, click just on the account entry, and
>> in the main window you'll see some dimmed folders. Select them (or
>> appropriate ones) and click Subscribe. Now you'll see them in the left list
>> too. Also go to Tools/Accounts/that account/Edit/Advanced, and set up where
>> the Sent, Deleted and Junk folders are mapped too.
>>
>> It sounds to me as if this may be an IMAP account, where the server (as set
>> up by the IT people), are filing the messages in server folders that have
>> not been subscribed to in Entourage.
>>
>> Or is this a Hotmail or Exchange account/ If Exchange, this is a whole
>> different kettle of fish and we really have to know the Entourage version.
>>
>> You really need to provide some more information, here. Letting up on the
>> upper-case letters and exclamation points would help a bit too, if you can
>> manage.
>>>
>>> There is no evidence - ANYwhere, in ANY folders - to show that it was
>>> received at the source despite the fact that it is forwarding the message to
>>> the second mailbox!!!
>>>
>>> This is EXTREMELY problematic, as the individual does not know whether they
>>> are getting any emails at the office until they get home at the end of the
>>> day and find the forwarded messages at their home address.
>>>
>>> I have no other choice but to move to another email client if this can't be
>>> resolved, as the individual cannot just wait 24 hours to return their
>>> messages.
>>>
>>> I'm now desperate, as it has been going on for several weeks, and the
>>> individual is getting very impatient.... Anybody's help would be greatly
>>> appreciated!
>>
>
One thought: Are the messages being marked as Read when they are forwarded
and you have View > Unread Only checked?

.

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