Re: Desperate for Help!!! Only one rule and it's not working!!!

On 9/19/05 8:10 AM, in article BF544D23.384E%dclinton@xxxxxxxxxxxxxxxxx,
"Debra Clinton" <dclinton@xxxxxxxxxxxxxxxxx> wrote:

> I am STILL having a problem with ONE simple rule not working properly.
>
> It specifies that ALL MESSAGES should be forwarded to a single email
> address. There are NO OTHER RULES, and no schedule to delete messages from
> any folders at any time.
>
> The rule does forward the message, but it then either deletes it from both
> the SENT and DELETED items folders, or it just doesn't register that an
> email has been received.

Whoa. Before looking in the Sent or Deleted folders, what about the Inbox?
If there's only one rule, and all it does is forward the message, then the
original message should still be in the Inbox - unless it's being moved by
the Junk filter.

You don't say which version. If she, like you, is in Entourage 2004, then
the Junk protection moves Junk messages to the Junk folder. Have you looked
there? Maybe you should turn Junk filter off, or tell the rule to set status
to Not Junk, if it's going to make so much trouble (if that's what it is).

Is this a POP account - where the messages come into the Inbox "On My
Computer" - or is it an IMAP account, where the messages come into a
separate INBOX in the separate account folder in the Folders list. Why
aren't you telling us that? (You seem to be this person's tech support?) It
sounds like it might be an IMAP account.

If so, check the folder list in the left column and find the entry named for
the IMAP account. Open the disclosure triangle, In there you'll find a
separate INBOX, Junk folder (where this account's junk will be going to
automatically) and Sent folder, where the sent messages ought to be. If you
don't see any folders in that account, click just on the account entry, and
in the main window you'll see some dimmed folders. Select them (or
appropriate ones) and click Subscribe. Now you'll see them in the left list
too. Also go to Tools/Accounts/that account/Edit/Advanced, and set up where
the Sent, Deleted and Junk folders are mapped too.

It sounds to me as if this may be an IMAP account, where the server (as set
up by the IT people), are filing the messages in server folders that have
not been subscribed to in Entourage.

Or is this a Hotmail or Exchange account/ If Exchange, this is a whole
different kettle of fish and we really have to know the Entourage version.

You really need to provide some more information, here. Letting up on the
upper-case letters and exclamation points would help a bit too, if you can
manage.
>
> There is no evidence - ANYwhere, in ANY folders - to show that it was
> received at the source despite the fact that it is forwarding the message to
> the second mailbox!!!
>
> This is EXTREMELY problematic, as the individual does not know whether they
> are getting any emails at the office until they get home at the end of the
> day and find the forwarded messages at their home address.
>
> I have no other choice but to move to another email client if this can't be
> resolved, as the individual cannot just wait 24 hours to return their
> messages.
>
> I'm now desperate, as it has been going on for several weeks, and the
> individual is getting very impatient.... Anybody's help would be greatly
> appreciated!


--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

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PLEASE always state which version of Microsoft Office you are using -
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otherwise.

.

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