Re: Import Entourage identities

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

On 6/9/05 09:57, in article
1125997032.865175.209970@xxxxxxxxxxxxxxxxxxxxxxxxxxxx, "theredthing"
<leigh@xxxxxxxxxxxxxxxx> wrote:

> PLEASE HELP ME!!!!
> I am swapping the computer of one of our account handlers. Installed on
> the old computer is Office 2004 and Entourage is being used as her mail
> software.
> I've installed Office on the new computer and want to move the
> identitiy across so that we don't lose any emails etc.
> However, if I copy over the 'Main Identity' folder whilst none of the
> programmes are running and then start up Entourage, it tells me the
> rules file is corrupt and then quits. If I throw away the rules file it
> then tells me the signature file is corrupt and quits.
> If I throw away the whole 'Main Identity' folder and start from
> scratch, then launch Entourage and import data from the old computer
> across the network, it tells me the import was not successful and give
> me error codes.
> Does anyone know what I'm doing wrong? and offer me a solution!
> Cheers
>

On the original computer, make sure the database daemon is quit before
copying the identity folder - easiest way to quit this is to start up the
application 'activity Monitor', select the daemon and hit the 'quit' button.

Then. On the target computer, first make sure that the new install of office
is updated with all the latest updates from mactopia - if the source
computer was updated and the target computer isn't, that could well explain
the failures.

Then, make sure the identity folder goes in exactly the right place - office
is particular about what files are called and where they live.

Then, shutdown all apps, log out and back in again - this is important. It
will break the connection between any running apps (even the hidden ones,
like the database daemon, library files etc) and the files in the identity
folder that you have just changed.

Then start up entourage. Hopefully everything should be working OK.


--
Barry Wainwright
Microsoft MVP (see http://mvp.support.microsoft.com for details)
Seen the All-New Entourage Help Pages? - Check them out:
<http://www.entourage.mvps.org/>

.

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