Re: Rules/Junk Filter still not working - why won't MS fix it?!?!?!?!

Just what I was about to suggest.

I guess your only option now is to migrate the data over :(

This is a painful process and can take a day or two to get everything you
need in the right places. The worst bit is the rules & MLM entries that
cannot be scripted and have to be recreated manually, one by one.

I have been through this process about 3 times now (for reasons I won't go
into here, but that do not affect normal users) and each time I dread it.

Start with the data - the easiest way to get that across is to use the
'export' command on the file menu. That will get mail, contacts, note &
tasks over. If you take a look at Paul B's 'import-export' script suite,
that can also ease the process somewhat. It is shareware, but you get 15
days unrestricted use before the need to register kicks in - this should be
more than enough for a one-time transfer.

Next you need to set up the mail & news accounts again. In my case, I have
21 different accounts that need to be recreated - Ugh!

Then, you have to start on the MLM entries, rules, scripts and projects.
This is a royal pain, and I wish MS would make rules & MLM scriptable so
that we could automate this process, but they have so far resisted all
efforts to persuade them to do so, so I guess we're stuck with things as
they are. Take a look on the bright side - this is an opportunity to
'release' all those old & outdated rules & MLM entries that you have had
cluttering up the database for the last 5 years... Seriously, the only way
to do this is the long way. I tend to let the mail arrive, and start
creating new rules etc as it hits the inbox. After about a month I have
things pretty well back to how they were.

--
Barry Wainwright
Microsoft MVP (see http://mvp.support.microsoft.com for details)
Seen the All-New Entourage Help Pages? - Check them out:
<http://www.entourage.mvps.org/>


> From: TH <t_habrock@xxxxxxxxxxx>
> Organization: http://groups.google.com
> Newsgroups: microsoft.public.mac.office.entourage
> Date: 16 Aug 2005 21:47:13 -0700
> Subject: Re: Rules/Junk Filter still not working - why won't MS fix it?!?!?!?!
>
> Okay, so I created a new identity and re-created the rule and it
> worked. So what should I do now?
>
> So
> Nathan Herring [MSFT] wrote:
>> On 8/15/05 11:45:20 AM, in article
>> 1124131520.529738.4290@xxxxxxxxxxxxxxxxxxxxxxxxxxxx, "TH"
>> <t_habrock@xxxxxxxxxxx> wrote:
>>
>>> I am running Entourage 11.1.0 on MAC OSX 10.3.9
>>>
>>> The rule is not applied at all. The target folder is the Junk Mail
>>> Folder on my computer. The rule is a POP rule. And strangely enough,
>>> if I select a message that that the rule should have applied to and
>>> choose APPLY RULE - then the rule works...? For some reason it is not
>>> working on messages when t hey come in, it WILL however, see that the
>>> message meets the criteria when I choose to apply it...
>>>
>>> And I bet I know what you're thinking, but don't - the rule IS
>>> enabled...
>>
>> Hmm... the Junk E-Mail Protection is its own "rule", and doesn't otherwise
>> show up in the Rules window. That you have it on HIGH and it doesn't fire
>> for any messages is very strange. Do you have any items in your safe
>> domains? (If you had something like "com" in there, anything from a .com
>> address would be considered safe, and that could be the culprit.)
>>
>> Is it that you also have a separate POP Rule to do something orthogonal? Or
>> just to catch extra junk that the junk mail filter isn't catching?
>>
>> It is, unfortunately, incredibly difficult to diagnose these problems,
>> especially if it's not user error. We try to figure out if we can reproduce
>> these problems with a few simple reproduction steps, but most often we end
>> up having to perform exploratory surgery on an identity to see if it's data
>> corruption (and that doesn't really explain _how_ it got corrupted -- could
>> be a bad hard drive or bad OS or bad Entourage code) or code error. Only in
>> the latter case is there anything we can really do, and it is time intensive
>> to perform.
>>
>> If you create a new identity (Entourage/Switch Identity.../New), and set up
>> your accounts and rules identically, does it work, or does it also fail? (I
>> know that's annoying, but it'd help narrow down whether there's some strange
>> corruption in the identity that the Database Utility didn't find on a Verify
>> run.) You can subsequently return back to your old identity by exporting
>> your newly-received POP messages to the Finder, and then importing them back
>> in after switching back to the old identity.
>>
>> -nh
>>
>> --
>> Nathan Herring
>> MacBU SDE/Development
>>
>> This posting is provided ³AS IS² with no warranties, and confers no rights.
>

.

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