Re: Entourage 2004(1.1.1) won't run on Tiger

I have had similar problems and have been in contact with Microsoft.
As you can see, their suggestion was to roll back to Panther and seek a
refund from Apple! Incredible . . . .

> Re: Getting the beachball when trying to receive email
>
> You can try updating your 10.4 software by going to the software
update on
> your operating system. If that does not work you can roll back to
your
> previous operating system by calling Apple. They will be able to
help you
> with that. Since Tiger is an operating system update, you will have
to call
> Apple for a refund.
>
> Please let me know if this addresses your issue.
>
> After you respond by posting a supplement to this case, you will
receive a
> response as quickly as possible. If you do not reply within 2
business days,
> we will assume you no longer require assistance with this issue and
your case
> will be closed. The closed case will be reopened automatically should
> you reply.
>
> Thank you for using Microsoft Customer Support Services,
> Sharon

With help from others on this board, I have come up with a fix for
beachballing, which is as follows:

1. Exclude specific identity folders from being searched by Spotlight
(under spotlight system preferences > privacy)

2. Under Entourage preferences > security, uncheck the box for
displaying HTML emails. Everything works for me in text mode, but as
soon as I switch to HTML and click on an HTML email, program beachballs
and crashes.

Good luck. Try inundating Microsoft with demands for a fix. We paid
good money for their software and they should be able to work a fix
rather than suggesting we go backwards in OS!

Daiya Mitchell wrote:
> >> Most users seem to have no Tiger problems. Good that my problem is
> >> unusual, as Entourage hangs prevents using Tiger:
> >
> > This is an update to my original post after installing OS 10.4.1
and further
> > debugging...
> >
> Did you try reading any of the posts on this board? There are at
least two
> documented Tiger problems affecting a number of people here.
>
> Anyhow, one known issue and fix:
>
> Problem: Entourage slows down and beachballs constantly
> Diagnosis: Spotlight is trying to index the database, but it can't
> Fix: in spotlight preferences, click Privacy and tell spotlight NOT
to try
> to index username/documents/ms user data/main identity folder
(assuming you
> have not renamed your identity.
>
> Are you aware you can search the archives at google:
>
http://groups-beta.google.com/group/microsoft.public.mac.office.entourage
> If the above doesn't help, you might want to try some intensive
searching.

.

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