Re: Crashes when I open Sent Items Folder
From: Gil Anspacher (gil_at_ansano.com)
Date: 12/02/04
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Date: Thu, 02 Dec 2004 09:46:47 -0400
I am trying to rebuild my database (have done it before) and I am either
getting a message 'quit all MS apps (all apps are quit and reminders are
off) or I get to the rebuild screen but it is blank or it displays text for
1-2 seconds. Then in both cases, Entourage quits. This happens both when I
am in the corrupted identity and in a newly created and functioning
identity. I have even tried trashing the prefs and also re-installed update
10.1.6.
I am using Entourage X 10.1.6 Mac OS X 10.3.5
I am getting an error when I try to open my main identity (error # 4362) and
at 1st, I got the same error when trying to access a message in the drafts
folder (corrupt message?). Now, I can click on any message and not see any
preview text.
Any fixes? Help!
Gil
On 12/1/04 6:21 AM, in article BDD34B8D.31688%barry@mvps.org.INVALID, "Barry
Wainwright" <barry@mvps.org.INVALID> wrote:
> It sounds like database corruption.
>
> First, is your account imap or pop? If it's imap, right-click on the server
> icon in the left hand pane and select 'empty cache' - this will erase the
> local copy of the emails on the server, but they will be retained on the
> server and will be downloaded again next time you connect. Then, go on to
> rebuild as described for POP...
>
> For a POP account you should rebuild your database. Quit entourage and all
> office apps, then restart entourage with the option key held down until you
> see the rebuild instructions. Start with the first option, but if this does
> not cure the problem go on to the second.
>
>
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