Re: Mail Error 5530: The server doesn't support SMTP authentication.
From: Mickey Stevens (mickey.stevens_at_mvps.org)
Date: 09/11/04
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Date: Sat, 11 Sep 2004 12:25:20 -0500
Using SSL with a SMTP server that requires SMTP authentication doesn't work
properly. It's a known bug in Entourage X. Unfortunately there is no
update that corrects the issue.
On 9/10/04 4:03 PM, in article 1gjwppi.1yj1u6l1w1dwsgN%nono@way.com,
"Preacher" <nono@way.com> wrote:
> Just moved to Canada and got set up on DSL with Bell Sympatico. The
> connection seems fine (I can surf), but I can't send or retrieve e-mail.
> I keep getting the following error:
>
> Mail Error: The server doesn't support SMTP authentication. #5530.
>
> The Sympatico people tell me that since they joined forces with MSN,
> they're requiring SSL connections for both POP and SMTP servers.
> Entourage (and it's little sibling, Outlook Express) indicate that they
> can do this, but no one at Sympatico seems to be able to make this work.
> I've been on the phone with tech support for 2 days, and they finally
> gave up today and said it didn't work for the Mac, only Windows, because
> Entourage and Outlook Express don't support SSL, even though their is a
> checkbox option for it.
>
> This just doesn't seem right to me. Is there a fix?
>
> Here are my specifics:
>
> OS 9.1
> Microsoft Entourage 9.0.4 (Office 2001)
> POP set for SSL
> SMTP set for SSL, login required
>
> Thanks in advance.
-- Mickey Stevens (Microsoft MVP for Office:mac) PowerPoint FAQ featuring PowerPoint:mac: <http://www.pptfaq.com/> Entourage Help Page: <http://www.entourage.mvps.org/>
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