Re: "Can't open item" error

Tech-Archive recommends: Fix windows errors by optimizing your registry

From: Lee Bryant (lee_at_headshift.com)
Date: 09/01/04 

Date: Wed, 01 Sep 2004 18:42:46 +0100

Barry,

We may have discovered the issue, which you might want to be aware of as we
are probably not the only people with this combination....

We are using Exchange 2k, which doesn't have a catch-all email address, so
we have used the popular script from Michael B Smith recommended here:
http://hellomate.typepad.com/exchange/2003/08/exchange_catcha.html .

It seems the combination of Entourage 2004 and this script may be messing up
the headers or the encoding of emails with attachments. This may be an error
in our implementation, of course, not necessarily with the script.

Thanks for being so helpful.

Best Wishes,

Lee Bryant

On 1/9/04 4:54 pm, in article BD5BAF46.14EDE%lee@headshift.com, "Lee Bryant"
<lee@headshift.com> wrote:

> Thanks Barry - inline replies below
>
> On 1/9/04 4:37 pm, in article BD5BAB4A.237AF%barry@mvps.org.INVALID, "Barry
> Wainwright" <barry@mvps.org.INVALID> wrote:
>
>> On 1/9/04 3:59 pm, in article BD5BA25F.14E99%lee@headshift.com, "Lee Bryant"
>> <lee@headshift.com> wrote:
>>
>>>
>>>> What sort of attachments? Any other entourage users on the network? Can
>>>> they
>>>> access your emails? If not, send yourself an email with attachment and see
>>>> if you can open it. Also, how are you attaching - by drag & drop to a plain
>>>> text email to make an attachment, or by inserting an item into an HTML
>>>> message to make an in-line attachment?
>>>
>>> All kinds of attachment (word, PDF, JPG, etc) are affected. There is one
>>> other entourage user on the network (X, not 2004) and they can open my
>>> messages without a problem. Attachments are being dragged into plain text
>>> mails and also attached to plain emails using the button - same problem in
>>> all cases.
>>>
>>> I have no encryption on the mail or any plugins to entourage and I have
>>> checked my exchange settings which are as normal. I am baffled....
>>
>> OK, that's one step forward.
>>
>> Next, Have you got the settings for the attachments to compress
>> automatically? (in the 'compose' pane of the prefs, make sure that
>> 'Compression' is set to none, and in the message window, make sure that the
>> button below the attachment pane says 'No Compression').
>
> Yep
>
>> Also, make sure you add the correct windows extension to the filename of the
>> files you are attaching - '.doc' for word, '.jpg' for images etc - windows
>> isn't smart enough to figure things out without the filename extension.
>
> N/a - what happens is that the messages themselves are inaccessible to
> recipients, so they never get the chance to try to open the attachments.
>
>> Finally, make sure that the encoding is set to 'Any Computer (AppleDouble)'
>> or 'Windows (MIME/Base64)'.
>
> Yep
>
>> There is no reason why the attachments would be unavailable if you use these
>> settings. The fact the other mac user can access the mails correctly implies
>> that there's nothing inherently wrong in what you are sending.
>>
>> If all the obove doesn't work, can you get a windows machine to drag the
>> received email to the desktop where it will produce either a .eml or a .msg
>> file. Attach that file to a new message and send it to me off-list. I can
>> then take a look at the message source as received and maybe figure out some
>> more problems.
>
> No can do - Exchange client recipients (i.e. Outlook users on my network)
> cannot drag my messages to the desktop, nor can they preview or open them -
> but the strange thing is (a) it only happened since I upgraded to 2004 and
> (b) it only happens with attachments.
>
> ???
>

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