Re: Plain Text Not Shown If In Reply To Complex HTML Message?
From: Michael (entourage_test_at_fastmail.fm)
Date: 08/02/04
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Date: Mon, 02 Aug 2004 13:15:34 -0700
Hi Alex,
Can you forward a message that is exhibiting this problem?
Thanks,
Michael
On 7/25/04 4:48 PM, in article BD29B101.40E1%joel.w.nelson1@no.msn.spam.com,
"Joel Nelson" <joel.w.nelson1@no.msn.spam.com> wrote:
> On 7/24/04 10:36 PM, in article BD28A2FD.1089%alexjohnson@no.spam.mac.com,
> Alex Johnson wrote:
>
>> A couple of my Wintel-using friends have long complained that when I reply
>> to their (HTML) mails, they cannot see my reply, or it comes as a .txt
>> attachment. Most people on Mac and PC got my emails just fine so I always
>> thought the complainers' computers must be poorly configured.
>>
>> But, I have just switched to Entourage 2004, and I noticed when going
>> through my IMAP Sent Mail folder in Entourage that the same thing is now
>> happening to me. A typical example would be selling something on eBay; I
>> reply to the PayPal notice (received in HTML) with a brief note saying I
>> have shipped the item. (Note I am using PayPal as an example - I have
>> checked with other HTML mail.) That mail is sent using .Mac Webmail, and
>> takes the form of a few lines of plain text, and the original mail (which in
>> .Mac Webmail is not editable in a reply). But when I review that sent mail
>>
>> in Entourage 2004, I see that while I have replied to the PayPal notice, the
>> text I have added does not seem to be there - not in an attachment or header
>> information. I have now checked and the text is there - it can be seen when
>> I view Source - but that is not very useful. I have also checked that this
>> happens when I send mail to myself - i.e. it is not some peculiarity of Sent
>> Mail and can be seen in the Inbox, Drafts, etc.
>>
>> I cannot reproduce this using Entourage or Mail because the HTML is shown
>> in-line when replying, and all that is preserved is text colour, alignment
>> and so on - images etc. are all stripped out. It is only complex HTML
>> messages replied to within Webmail that exhibit this problem when reviewed
>> in Entourage 2004. However, .Mac Webmail, Apple Mail, and Entourage v.X all
>> do show my text reply before quoting the original HTML mail when reviewed.
>>
>> Clearly I have a workaround - I do not "reply" to HTML mail in .Mac Webmail
>> without deleting the prior mail (possible by deleting the "attachment"). But
>> I wonder how much Entourage 2004 is simply reflecting behaviour of Outlook
>> for the PC?
>>
>> Is this a known problem? Is there a fix?
>>
>> Thanks for any help.
>>
>> Alex
>
> I don't know a lot about this issue but it sounds like the problem may lie
> with .Mac Webmail rather than Entourage.
>
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