Re: Entourage 2004 - Synchronizing w/Exchange
From: Mark Geiser (markg_at_dynamo.net.uk)
Date: 07/14/04
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Date: 14 Jul 2004 00:40:34 -0700
Mike Wong <mwong@yousoftware.com> wrote in message news:<BD19690F.1944%mwong@yousoftware.com>...
> Mark,
>
> Thanks for the response.
>
> > If you install from a new build it seems fine, but an upgrade from X
> > to 2004 seems to fail...
>
> If I understand you right on this, if I re-install 2004 and don't let it up
> grade or migrate me from Entourage X, things work. Is that right? I'm
> willing to try this if you think (or know) that is the trick.
>
> FYI - I just got off the phone with Microsoft tech support. I talked to
> somebody in Entourage help thinking that was the obvious place, but it's
> not. They did not know how to resolve this issue. If anybody calls in, you
> have to ask for the Exchange group.
>
> Thanks,
> Mike
>
> On 7/13/04 9:35 AM, in article
> a6059bc5.0407130835.6e39750@posting.google.com, "Mark Geiser"
> <markg@dynamo.net.uk> wrote:
>
> > Mike Wong <mwong@yousoftware.com> wrote in message
> > news:<BD187257.1534%mwong@yousoftware.com>...
> >> I just upgraded from Entourage X to 2004. The install and auto-migration of
> >> settings/prefs seemed to work fine, including my Exchange server settings.
> >>
> >> But when I launched E2004 for the first time, I got a message that says
> >> ³Entourage is now synchronizing in the background with your Exchange
> >> account: ³account name². Synchronization time varies depending on the amount
> >> of data you are synchronizing and the speed of your connection.²
> >>
> >> It¹s been almost 7 hours since I first saw that message. E2004 has been open
> >> the entire time. No progress dialogs anywhere. I can quit E2004 and do not
> >> get the usual ³there is a network operation in progress, are you sure?²
> >> message. Re-launching E2004 gives me the same ³synchronization² dialog. But
> >> my Exchange inbox (and other folders) do not appear.
> >>
> >> All settings are the same as they were with Entourage X when mail worked
> >> fine. I¹ve got a small amount of meetings established about about 480
> >> contacts to need to be synchronized. Here¹s what I¹ve tried so far to
> >> troubleshoot. None of these have gotten me any further.
> >>
> >> 1. Set E2004 to only synchronize items with a specific category. (only 3
> >> contacts with this category).
> >> 2. Set E2004 to not synchronize anything.
> >> 3. Deleted the account that was imported during the initial install and set
> >> up new account. E2004¹s set up wizard saw my exchange server, but only
> >> displays a ³Junk Mail² folder when I twist open the exchange account.
> >>
> >> Has anybody else experienced this? If so, how did you resolve the issue?
> >>
> >> Thanks in advance.
> >> Mike Wong
> >>
> >> --
> >
> >
> > Mike..
> >
> > I have exactly the same problem and I have posted under the "Not
> > Connected Message" post.
> >
> > Basically I can take a machine that is running Entourage X just fine,
> > install Entourage 2004 an either import main identity from x or add
> > new ( ihave done both) and all you get is the Not Connected in
> > brackets after the profile message.
> >
> > I have seen this problem posted many times under different guises so
> > clearly it a major issue for some people like ourselves.
> >
> > If you install from a new build it seems fine, but an upgrade from X
> > to 2004 seems to fail...
> >
> > I think the main clue lies in the fact that even if you don't supply
> > it a password then entourage 2004 never asks for your password when it
> > launches, that is why you get the Not Connected message and nothing
> > happens. I have tried removing the keychain entries and numerous other
> > things like repairing permissions and de-installing office X and
> > putting on just enoturage 2004. Something seems to linger which is not
> > obviously named that is preventing the connection.
> >
> > I hope that Microsost or someone can come up with a solution as I have
> > about 100 macs that I would ultimately like to upgrade fom x to 2004.
> >
> > Regards
> >
> > Mark
Mike...
In my experience the only way to get it to work is if you have never
previously had Office X on a machine that you wish to put Office 2004
or Entourage 2004 on, or if you completely rebuild the machine !!!!!
This clearly is a major issue, I wonder if microsoft are looking in.
Am a bit busy for the rest of this week but will try and spend a whole
day on it next week, that is unless someone else solves it !
Regards
Mark
- Next message: Daniel Levenson: "Re: Entourage (X and 2004) delete stored messages!!"
- Previous message: Dembo: "Re: How to use a different or anonymous email address"
- In reply to: Mike Wong: "Re: Entourage 2004 - Synchronizing w/Exchange"
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