Re: Entourage 2004 - Synchronizing w/Exchange

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From: Mike Wong (mwong_at_yousoftware.com)
Date: 07/13/04 

Date: Tue, 13 Jul 2004 10:25:19 -0700

Mark,

Thanks for the response.

> If you install from a new build it seems fine, but an upgrade from X
> to 2004 seems to fail...

If I understand you right on this, if I re-install 2004 and don't let it up
grade or migrate me from Entourage X, things work. Is that right? I'm
willing to try this if you think (or know) that is the trick.

FYI - I just got off the phone with Microsoft tech support. I talked to
somebody in Entourage help thinking that was the obvious place, but it's
not. They did not know how to resolve this issue. If anybody calls in, you
have to ask for the Exchange group.

Thanks,
Mike

On 7/13/04 9:35 AM, in article
a6059bc5.0407130835.6e39750@posting.google.com, "Mark Geiser"
<markg@dynamo.net.uk> wrote:

> Mike Wong <mwong@yousoftware.com> wrote in message
> news:<BD187257.1534%mwong@yousoftware.com>...
>> I just upgraded from Entourage X to 2004. The install and auto-migration of
>> settings/prefs seemed to work fine, including my Exchange server settings.
>>
>> But when I launched E2004 for the first time, I got a message that says
>> ³Entourage is now synchronizing in the background with your Exchange
>> account: ³account name². Synchronization time varies depending on the amount
>> of data you are synchronizing and the speed of your connection.²
>>
>> Itıs been almost 7 hours since I first saw that message. E2004 has been open
>> the entire time. No progress dialogs anywhere. I can quit E2004 and do not
>> get the usual ³there is a network operation in progress, are you sure?²
>> message. Re-launching E2004 gives me the same ³synchronization² dialog. But
>> my Exchange inbox (and other folders) do not appear.
>>
>> All settings are the same as they were with Entourage X when mail worked
>> fine. Iıve got a small amount of meetings established about about 480
>> contacts to need to be synchronized. Hereıs what Iıve tried so far to
>> troubleshoot. None of these have gotten me any further.
>>
>> 1. Set E2004 to only synchronize items with a specific category. (only 3
>> contacts with this category).
>> 2. Set E2004 to not synchronize anything.
>> 3. Deleted the account that was imported during the initial install and set
>> up new account. E2004ıs set up wizard saw my exchange server, but only
>> displays a ³Junk Mail² folder when I twist open the exchange account.
>>
>> Has anybody else experienced this? If so, how did you resolve the issue?
>>
>> Thanks in advance.
>> Mike Wong
>>
>> --
>
>
> Mike..
>
> I have exactly the same problem and I have posted under the "Not
> Connected Message" post.
>
> Basically I can take a machine that is running Entourage X just fine,
> install Entourage 2004 an either import main identity from x or add
> new ( ihave done both) and all you get is the Not Connected in
> brackets after the profile message.
>
> I have seen this problem posted many times under different guises so
> clearly it a major issue for some people like ourselves.
>
> If you install from a new build it seems fine, but an upgrade from X
> to 2004 seems to fail...
>
> I think the main clue lies in the fact that even if you don't supply
> it a password then entourage 2004 never asks for your password when it
> launches, that is why you get the Not Connected message and nothing
> happens. I have tried removing the keychain entries and numerous other
> things like repairing permissions and de-installing office X and
> putting on just enoturage 2004. Something seems to linger which is not
> obviously named that is preventing the connection.
>
> I hope that Microsost or someone can come up with a solution as I have
> about 100 macs that I would ultimately like to upgrade fom x to 2004.
>
> Regards
>
> Mark

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