Re: Updated from 10.3.3 to 10.3.4 and all Entourage data has disappeared

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Date: Tue, 13 Jul 2004 01:35:59 -0700

This *may* be a problem of misplaced identity. :)

Macs don't use a .pst file as in Windows (at least that I know). Look in
your Mac's hard drive in the following folder: (Hard drive) > Users > (Your
folder) > Documents > Microsoft User Data > Office 2004 Identities > Main
Identity. In that folder are four files: Database, Mailing Lists, Rules
and Signatures. It's the Database that's important. If it's a very small
file (a few K), then you have another problem, ie., where to find your
original files. But I'd bet money you still have them, so I wouldn't panic.

If, however, the Database is larger (mine's about 350MB), the the identity
is OK, but Entourage isn't mapping to yours. Microsoft will tell you what
to do here as well. This should be an easy fix. Have no idea why the
10.3.4 upgrade caused this.

Since Entourage 2004 is so new, I'm sure that free telephone support from MS
will resolve your issue. The only thing that might be a drag is the on-hold
wait time. I've forgotten whether they're 24/7. If not, then I'd get on
the phone as soon as they open.

Hope this helps a bit even though it doesn't solve your problem.

On 7/13/04 00:34, in article u5cOHvKaEHA.712@TK2MSFTNGP11.phx.gbl, "Patricia
Henwood" <triciahenwood@bigpond.com> wrote:

> PLEASE HELP! Three weeks ago I bought a G4 Powerbook with Mac OSX 10.3.3
> installed. I previously used a PC and it has taken me a long time to
> convert all my Outlook 2000 contacts and emails and migrate them to
> Entourage 2004 for Mac. However, until today all was working without any
> problems.
>
> Today I decided to update to 10.3.4 o/s and did so by downloading the update
> onto my windows notebook (which has an ADSL connection - my Mac only has a
> dial up connection) then burning the update to CD, inserting the CD into the
> drive of my Mac and installing from there. No problems. Re-started my Mac
> and went to Entourage to check my emails to discover that ALL DATA has
> disappeared from Entourage. The only thing in Entourage is the 'Welcome'
> email from Microsoft dated today at 14.30 (immediately after I updated to
> 10.3.4).
>
> I immediately telephoned Apple Support who basically said 'it shouldn't have
> happened - your problem is with Entourage so contact Microsoft' - so much
> for the 90 days free telephone support.
>
> I'm sure that the data is on my computer somewhere - perhaps 10.3.4 stores
> data differently from 10.3.3 - has anyone else encountered this problem?
>
> I know that with Outlook (the Windows equivalent of Entourage) all data was
> stored in a .pst folder but I have no idea how it is stored on a Mac. Can
> anyone tell me where to start looking?
>
> Triciaq
>
>

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