Re: Mail Error
From: Paul Berkowitz (berkowit_at_spoof_silcom.com)
Date: 06/19/04
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Date: Fri, 18 Jun 2004 17:55:54 -0700
They're two different things. Reinstalling office will not fix a corrupt
database. It's totally to be expected that in a case like yours "Typical
Rebuild" will not do anything - it's not a thorough rebuild and doesn't fix
serious corruption. You need to do an Advanced Rebuild. (Only if the rebuild
doesn't complete, we should make sure that you have applied all the Office
updates to 10.1.4, since the rebuilder in 10.1.4 is more robust.) there are
occasionally different problems that require a "Remove Office" and
reinstall, and the fact that it now turns out that you _don't_ crash but
simply can't connect may indicate something that might require a proper
reinstallation. But since you actually did have a corrupt database, the
rebuild may fix it all. Let's wait and see.
-- Paul Berkowitz MVP Entourage Entourage FAQ Page: http://www.entourage.mvps.org/toc.html Please "Reply To Newsgroup" to reply to this message. Emails will be ignored. PLEASE always state which version of Entourage you are using - **2004**, X or 2001. It's often impossible to answer your questions otherwise. > From: HAL KUSHNER <halkfl@cfl.rr.com> > Newsgroups: microsoft.public.mac.office.entourage > Date: Fri, 18 Jun 2004 20:38:22 -0400 > Subject: Re: Mail Error > > Thank you...I'm trying to rebuild the data base. I was able to delete the > message without effect. Entourage doesn't really "crash." That is, it > doesn't cease being an active window and have to be launched. It just is non > responsive....I can receive email (although, I couldn't yesterday), but I > cannot send an email. ...not because it doesn't connect to internet, but > when I click the "new message" icon, it gives me the error message: "Mail > error." > My first attempt at rebuilding the data base failed...it said "compacting > failed. Would you like to try an advanced rebuild?" I'm trying that now. If > that fails, can I just reinstall Entourage from my Office CD? I'm running > the Office X on Mac Panther. Should I get the upgrade to 2004? I'm happy > to if it will solve the problem. Office is a big part of my computer life. > Thanks for all your help. This is a life saver. > > Hal Kushner MD > COL(ret) US Army > halkfl@cfl.rr.com > > > Paul Berkowitz06/18/2004 > 19:48berkowit@spoof_silcom.comBCF8CD7A.2246A%berkowit@spoof_silcom.com > >> On 6/18/04 4:24 PM, in article >> 1gfl9qr.1nx418219sm2rkN%korventeen@NoSpam.mvps.org, "Corentin Cras-Méneur >> [MVP]" <korventeen@NoSpam.mvps.org> wrote: >> >>> Paul Berkowitz <berkowit@spoof_silcom.com> wrote: >>> >>>> Sort the folder by Received column. (View/Columns if it's not showing, >>>> then click on the Received column header.) Now select the "bad" message. >>>> It will be the oldest message not have downloaded yet -- i.e. the oldest >>>> message with a partial, "jagged envelope icon" in the narrow Online >>>> Status column (or extreme left if you're in 2004 3-column view), as >>>> opposed to the full envelope icon. Press or click Delete. Now connect to >>>> the account (cmd-K). that will delete the message. Then you can put >>>> things back to how you usually have them. >>> >>> Would that work for a POP account when the message has only be partially >>> downloaded ?? >> >> It should. "Online access" gives you access to the server, like an IMAP >> account or web access. Deleting from there deletes form the server on next >> connection and prevents the corrupt message from attempting to download and >> causing the crash. >> >> The one thing that gives me pause is Hal's statement that trying to reach >> this _news server_ caused an "End of file" message. Connecting to the news >> server should not be a problem. On the other hand, he's not crashing when >> trying to launch Entourage, only when trying to connect to the internet. >> >> Nevertheless, if simply deleting the message form the mail server does not >> fix everything, it would usually indicate some corruption on disk has >> occurred. So an Advanced Rebuild (just called "Rebuild" in 2004) is >> recommended: hold down Option key at Launch and choose Advanced/Rebuild. >> >> > >
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