Re: Attachments Corrupted

From: Paul Berkowitz (berkowit_at_spoof_silcom.com)
Date: 06/07/04 

Date: Mon, 07 Jun 2004 10:19:12 -0700

On 6/7/04 9:26 AM, in article
C9751EB5-E5B3-4347-B736-8E34DF6DF2C4@microsoft.com, "Susan B. D."
<anonymous@discussions.microsoft.com> wrote:

> Using G4 Cube, running OS Panther and Office 10.1.4 /10.1.5
>
> Out of nowhere, attachments received attached to emails either won't open at
> all, or they are corrupted.
>
> At first thought this was a Word problem because Word files open with the
> "Convert File" dialogue window. When I select a file format, e.g. "Text Only"
> and click ok, the files open as gobbledygook code. I checked for the "Confirm
> conversions at open" option in Preferences; it is off. I tried opening the
> files in Text Edit, which produced an "Open failed" message. Also tried
> opening with MacLink, which immediately freezes with the endlessly spinning
> beach ball.
>
> Then, other attachments including image files wouldn't open.
>
> I posted this problem on the Word Newsgroup May 3'04. Beth Rosengard suggested
> I "Remove Office" and do a clean install. Finally got around to doing that
> today. Alas, after reinstalling Office, the problem still exists. So now I'm
> trying Entourage for help.
>
> In the meantime I have been downloading undamaged attachments directly from my
> service provider through WebMail, but it is a pain.
>
> Outgoing attachments are fine.
>
> Any ideas?

Are you always double-clicking the attachment from within Entourage? What
happens if you save them to disk first (either drag to desktop, or click
"Save" in the attachments pane and save them to anywhere) and then
double-click them there? Do they have the correct icon when saved to disk?
More importantly, what happens if you use File/Open in the appropriate
application? In other words, if this is a Word .doc, go to File/Open in Word
and navigate to the saved .doc. Does it open OK?

If it's got the right icon, and it's corrupt, the problem is likely on the
_sender's_ end, not yours. 

-- 
Paul Berkowitz
MVP Entourage
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>
Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.
PLEASE always state which version of Entourage you are using - **2004**, X
or 2001. It's often impossible to answer your questions otherwise.

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