Re: Entourage 2004 confuses Main Identity folders on primary and secondary drives

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From: Norman R. Nager, Ph.D. (nnager_at_vnoxsxpxaxmv.fullerton.edu)
Date: 06/04/04 

Date: Fri, 04 Jun 2004 13:22:48 -0700

I'm sorry, I guess that I failed to make it abundantly clear in the subject
line and discussion that followed that Entourage 2004 refused to open the
proper identity on my primary hard drive and instead kept opening the older
identity on the secondary hard drive.

I attempted to thoroughly background MVPs on the issue and then clearly
state my two questions. I sought, and still seek, guidance on preventing
reoccurrence of the same issue. Please?

> Question 1: Should I do a rebuild?
> Question 2: What else would you counsel?

On 6/4/04 10:27 AM, in article BCE5FF1F.1190F%dc@dev.null, "Dave Cortright"
<dc@dev.null> wrote:

> Entourage looks in the current user's Documents folder for a folder called
> "Microsoft User Data", or an alias by that name. Make sure the identity you
> want to use is inside that folder.

On 6/4/04 12:04 AM, in article BCE56D1D.10D0%"Norman R. Nager, Ph.D."
<nnager@vnoxsxpxaxmv.fullerton.edu> wrote:

> Help, please. Entourage 2004 is saving its Identity data to the wrong drive
> and reading the wrong drive.
>
> A couple times since upgrading from Office X to Office 2004, but never
> before, Entourage has confused the Main Identity folders on my primary drive
> and my backup drive.
>
> I noticed this a couple days ago but today took notes on anything affecting
> the OS that might affect Office 2004. Today, I did three things to fix a
> fan acceleration problem caused by OS 10.3.4 and preceding the Entourage
> identity confusion:
> -- Used Cocktail software to force system re-prebinding
> -- Deleted the ~user/Apple.com finder preference
> -- Zapped PRAM
>
> A number of Entourage Tasks that I had changed earlier in the day showed as
> unchanged each time. New Tasks did not appear. Tasks I had deleted did
> appear.
>
> Although I was running Entourage from the primary drive at 11 p.m., ,
> Entourage's Database on my primary drive was listed as 1:46 p.m today. On
> my secondary drive, the listing was 10:49 p.m today. I had NOT backed up my
> primary drive to my secondary drive and I had NOT launched Entourage on the
> secondary drive. Nor had I done any system maintenance tasks whatsoever on
> my secondary drive.
>
> I had experienced no other problems than the too-fast fan.
>
> I ran DiskWarrior 3.0.2 and on re-booting into my primary drive, the Tasks
> were as they should be. The Microsoft newsgroups to which I subscribe,
> however, did not show the newsgroup messages I had downloaded and read.
>
> On two occasions last week, I noticed that the newsgroup messages I had
> downloaded and read earlier in the day, loaded as new when I clicked on each
> newsgroup, as if I had never downloaded them, let alone read them, in the
> first place.
>
> I do NOT use a synchronization script. I do manually run Retrospect 6's
> Duplicate procedure periodically, but it was NOT run between this afternoon
> and tonight when Entourage worked with data from the wrong drive. Nor did
> I run it between the similar drive confusion that existed a day earlier
> after zapping PRAM.
>
> I submitted a Help/"Send Feedback on Entourage" report on today's incident.
> As a preventive, I did an option key launch of Entourage after DiskWarrior
> got Entourage to use the primary drive's Database. The integrity check
> found everything was OK. As a preventive step, I compacted/backed up the
> Entourage.
>
> Question 1: Should I do a rebuild?
> Question 2: What else would you counsel?
>
> Thanks for any help you can give.
>

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