Re: Entourage 2004 won't retrieve email

Tech-Archive recommends: Fix windows errors by optimizing your registry

From: Barry Wainwright (barry_at_mvps.org.INVALID)
Date: 05/13/04 

Date: Thu, 13 May 2004 13:58:20 +0100

On 13/5/04 1:46 am, in article c47001c43883$ae3f6d00$a101280a@phx.gbl,
"Anthony Paulson" <apaulson@mindspring.com> wrote:

> I just installed Office 2004 on my machine. Everything seems to have
> imported fine from Office X, except I can no longer retrieve email.
>
> I get the following message:
>
> "The server can't be found. Be sure the mail server information is entered
> correctly in the Account Manager, and that your DNS settings in the Network
> Control Panel are correct."
>
> I've checked all my settings and they appear to be identical to the previous
> ones. I've never had to input DNS settings before on my client machine.
>
> Tony

You shouldn't have to enter any DNS stuff in the client machine.

That error message is indicating that the connection is never getting to the
mail server. So, the problem is likely connected with either the entry for
the POP Mail server (or IMAP mail sevrer if its an imap account), or the
smtp server for sending mail. You can check which is giving the trouble by
selecting just 'send mail' or just the account entry (for receiving) in the
drop down box when you hold the mouse button down on the 'send and receive'
toolbar button.

The other option is that the network is not set up properly. Can you access
external web pages in IE or Safari? If you can, we can rule out network
connectivity problems.

Now, did you create the account from scratch, or import from an earlier
version? If you created from scratch, did you use the assistant that tries
to guess at the correct account settings?

While you're answering these questions, I would double-check the entries for
POP server and SMTP server in the account settings - erase whatever is in
there and re-enter it manually, then try again. 

-- 
Barry Wainwright
Microsoft MVP (see http://mvp.support.microsoft.com for details)
Seen the Entourage FAQ pages? - Check them out:
  <http://www.entourage.mvps.org/toc.html>
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