Re: Feedback for Entourage Team
From: David Blaymires (david_blaymires_at_xmxazcz.com)
Date: 03/04/04
- Next message: David Blaymires: "Re: Entourage Spinning Beachball"
- Previous message: SolChild: "Entourage Crashes on Quit"
- In reply to: Gyrovague: "Feedback for Entourage Team"
- Messages sorted by: [ date ] [ thread ]
Date: Thu, 04 Mar 2004 17:11:10 +1100
On 4/3/04 8:19 AM, in article
ec78cdf0.0403031319.26032dee@posting.google.com, "Gyrovague"
<google@codeasart.com> wrote:
> Do the Entourage folks read this? I couldn't find any other outlet
> for giving feedback, but I'll feel better if I rant a little bit, so
> I'll post here.
So long as you do it nicely (which it appears you have) and you don't get
personal, and you stay on topic, I think it servers a purpose. I'm the CEO
of a software development company (not MS!), and one thing that is VERY
important to us is how our clients FEEL when using our software. If the
experience of using the software is so frustrating that the client has to
rant a little, we want to know that. We see that as an opportunity, not a
problem. It tells us someone needs help and wants to talk to us!
> Anyway, I've been using OS X since it was beta, but only last month
> started using the Office Suite. Entourage is the one that's causing
> me the most trouble. Specifically, and in no particular order:
>
> 1) What's with the application pausing (spinning rainbow wheel and
> everything) for a full 10 or 15 seconds or so every now and then? I'm
> typing away, and all of the sudden...nothing. No reaction. Then a
> few seconds later the wheel starts spinning, so I hang out and watch
> for a while until the characters I typed appear, then go back to
> typing. What on earth is Entourage doing? Whatever happened to
> multithreading?
Entourage is updating from the server. Sometimes it is quick, sometimes it
is slow, depending on a number of variables, including network traffic, is
it synching with public folders with loads of things in them, size of the
messages being received, etc. I think you get my drift.
> 2) Then there are the all-out hangs. Entourage will be in the
> background, and when I try to switch to it discover that, in fact, I
> can't. I have to force quit. Sorry I can't be more specific about
> how to reproduce it, but thought I'd pass on that this does happen.
> Probably once a day.
This is most likely where the syncing between Entourage and Exchange is
muddled up. In the Advanced tab of the Exchange Account (under the Tools
menu/Accounts), select RESET SYNCHRONISATION. This will force Entourage and
Exchange to start their syncing again. Note: You may have to go into
OFFLINE mode before you can do this - under the FILE menu, select, OFFLINE,
then reset synchronisation, then quit, then open Entourage again, then go
online.
Also, make sure you do regular maintenance on your HD. Boot from the
Install CD, then under the Installer menu, select DISK UTILITY. When this
opens, select you disk, then click on the FIRST AID tab. First select
REPAIR DISK. When that is complete, select REPAIR PERMISSIONS.
You should always run REPAIR PERMISSIONS after installing any software in
Mac OS X. You do not have to boot from the CD to repair permissions, you
can run it from APPLICATIONS/UTILITIES/DISK UTILITY.
> 3) Double-retrievals. Ok, this one is weird. I'm using Exchange
> (THANK YOU for being Exchange compatible) and every single email that
> comes in shows up in my mailbox, then a few seconds later disappears,
> then comes in a second later and stays. Sometimes the second one
> shows up before the first one disappears. This has actually been a
> problem because I've clicked on an email, hit reply, typed a few quick
> words, then pressed 'send' before I realized that, in fact, I
> responded to the previous email. In one case this caused some
> embarrassment, because the previous email was on the same topic but
> from a different sender. Ouch.
Do you have multiple email addresses in your Active Directory account on the
Exchange Server? Are any of your email addresses based on old domains that
used to exist but have been replaced by a new server? We have this
situation and everything that is addressed to an old email address gets
delivered to the Inbox under ON MY COMPUTER, instead of to the Inbox under
the Exchange Account... No answer to this one.
>
> 4) Slow scrolling. I tend to keep a lot of old email in my in-box (a
> few hundred messages) and the scroll bar can't keep up with fast
> scrolling. I can't just drag it from top to bottom, I HAVE to go
> slowly and let it catch up with me. I'm on a 1.25 ghz G4, by the way.
Pray the next version does better. Try scrolling through 6 months or more
of headers from this Newsgroup!
>
> 5) Broken calendar: sometimes when I'm entering new calendar items and
> clicking/scrolling (with arrow keys) to set the time, the keyboard
> freezes up. That is, I can still use the mouse but can't type letters
> anymore. The dialog box totally ignore keyboard input. I can switch
> to other applications, but I come back and still no keyboard input. I
> have to quit the dialog (I can't save if I haven't typed the subject
> yet) and then I get keyboard control back and I can start over. This
> one might be replicable. If any MS people are reading this and want
> me to reproduce it, I will figure out what actions lead to this
> behavior.
>
No answer, sorry.
> 6) VPN/Exchange problems. This might not be en Entourage thing. But
> here's the deal: I downloaded Cisco's VPN client for OS X and loaded a
> security policy (emailed by an IT guy using Windows). I go home, fire
> up the VPN, fire up Entourage, and bingo, I'm in Exchange.
> Yayyyyy!!!!! But then I quit Entourage and the VPN, and later in the
> evening try it again. No dice; can't connect. The VPN is working
> because I can do some browser based things on the company network that
> only work with a VPN, but no Entourage/Exchange. After a couple of
> days looking for answers and doing all the typical restart sorts of
> activities, I tried deleting the security policy, re-adding it, and
> trying again. This fixed it...but again only once. Exact same
> behavior: the next time I tried to connect it wouldn't work. Anybody
> seen anything like this? (I strongly suspect Cisco and MS will both
> point the finger at each other, but thought I'd ask anyway.)
I've only used the built-in MacOS X VPN Client, and apart from normal
Entourage crashes, I've not had a problem. Why are you using the CISCO
client? Will the native Apple one not work with what I presume is a CISCO
firewall device?
>
> David
>
> plaintext email: david at code as art dot com
-- Regards David
- Next message: David Blaymires: "Re: Entourage Spinning Beachball"
- Previous message: SolChild: "Entourage Crashes on Quit"
- In reply to: Gyrovague: "Feedback for Entourage Team"
- Messages sorted by: [ date ] [ thread ]
Relevant Pages
|
