Re: incoming email breaking download

Tech-Archive recommends: Fix windows errors by optimizing your registry

From: Michael Santovec (michael_santovec_at_REMOVEprodigy.net)
Date: 04/02/04 

Date: Thu, 1 Apr 2004 18:54:53 -0800

If the problem fixes itself, that would indicate that your ISP is the likely problem.

Also, if you have a firewall installed (e.g. Zone Alarm, Norton System Works, etc.), check
its settings and error logs to make sure that is it not blocking your mail program. If you
have an anti-virus (or anti-spam) program set to scan incoming mail, that could also be
blocking your mail or the firewall could be blocking the anti-virus/spam program.

How to enable or disable email scanning in Norton Anti-Virus 2002/2003/2004
(Note: Disabling email scanning does not leave you unprotected against viruses that are
distributed as email attachments)
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001082921552806 

-- 
Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm
"Geoff" <anonymous@discussions.microsoft.com> wrote in message
news:12dec01c411f5$fd42ce10$a301280a@phx.gbl...
> I get the same problem. Up until this week I could wait
> overnight and the problem "fixed" itself. However, it's
> been back for 4 days straight.
>
> I'd like to know what the problem is too. I'm running
> Outlook Express 6.
>
> I have no problem accessing my e-mail account from my old
> computer. It is using OE 6 as well and is using the same
> configuration.
>
> Your anti-virus is Norton, I use McAfee. So maybe it's
> not a conflict with the anti-virus program?
>
> Geoff
>
> >-----Original Message-----
> >If anyone could help here I would be extremely grateful
> as
> >the folks at Pipex don't seem to be able to help.  Now
> and
> >then (roughly twice a day) I receive an email (always
> >without a subject line) which breaks my download of
> >incoming emails.  I then have to go and physically
> remove
> >it from the Pipex server before I can continue
> downloading
> >the rest of the emails behind it.  The error message I
> get
> >is
> >
> >Your server has unexpectedly terminated the connection.
> >Possible causes for this include server problems,
> network
> >problems, or a long period of inactivity.
> >Account: 'pop.dial.pipex.com',
> >Server: 'pop.dial.pipex.com', Protocol: POP3, Server
> >Response: '+OK 784 octets follow.', Port: 110, Secure
> >(SSL): No, Error Number: 0x800CCC0F
> >
> >No-one at Pipex seems to know what octets are, and the
> >number of octets given can change according to the
> email.
> >If I redirect my mail to be delivered to my Virgin dial
> up
> >account, this doesn't happen and all the emails are
> >downloaded properly, including the one that
> had 'blocked'
> >the Pipex download.  I forwarded the email to my virgin
> >account so have it here in case anyone is interested in
> >seeing it.
> >
> >Pipex assumes it must be a Norton problem, but Norton
> also
> >governs my Virgin account and doesn't stop any of its
> >downloads, the problem only occurs when I try to
> download
> >with Pipex.  I have been with Pipex for six years (so
> not
> >a total novice) but they say they don't know what the
> >problem is.
> >
> >Any help would be very much appreciated as it is driving
> >me insane.
> >
> >Amanda
> >canine(removethis)@corsini.co.uk
> >.
> >

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