Re: my isp wont connect me to the internet

From: Michael Santovec (michael_santovec_at_REMOVEprodigy.net)
Date: 02/16/04 

Date: Mon, 16 Feb 2004 12:05:00 -0800

Did you see the note here on running the removal tool in safe mode?
http://securityresponse.symantec.com/avcenter/venc/data/w32.welchia.worm.removal.tool.html
You'll have a better chance of success.

For the Norton shutdown problem, the people to talk to would be Norton.

Also see:
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://www.mvps.org/winhelp2002/unwanted.htm

Spyware, Browser Hijackings and other Antisocial Tricks
http://www.mvps.org/inetexplorer/Darnit.htm#spyware

Use the following newsgroup for questions or problems with IE5
news://msnews.microsoft.com/microsoft.public.windows.inetexplorer.ie5.browser

Use the following newsgroup for questions or problems with IE5.5
news://msnews.microsoft.com/microsoft.public.windows.inetexplorer.ie55.browser

Use the following newsgroup for questions or problems with IE6
news://msnews.microsoft.com/microsoft.public.windows.inetexplorer.ie6.browser

You can also get to the Internet Explorer newsgroups via this web site:
http://support.microsoft.com/newsgroups/default.aspx
There select Internet Applications then Internet Explorer 

--
Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm
"Margaret" <anonymous@discussions.microsoft.com> wrote in message
news:1093701c3f4bc$394afab0$a101280a@phx.gbl...
> I have att as an isp. It says I am connected, however none
> of the pages will load. I added another isp and it works,
> but I get a msg that I have the w32.Welchia.Worm, I have
> all ready downloaded the fixTool from My Norton Protection
> site, however it says it sees no virus when it runs.
>
> To top it all off, my computer does not want to close my
> Norton antivirus program when I go to shut down. It takes
> forever to shut it down. I have not been able to find
> anyone that can talk to me about this to help. can you?

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