Re: Cannot send E Mail
From: Michael Santovec (michael_santovec_at_REMOVEprodigy.net)
Date: 02/14/04
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Date: Fri, 13 Feb 2004 16:45:53 -0800
That message means that there is a problem between the mail servers of MSN and rr.com.
Occasionally getting those messages is normal. But if you get them a lot, you need to
talk to your ISP to have them track down the problem.
The problem is Not in your PC.
-- Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm "John" <JackieZ@msn.com> wrote in message news:1053801c3f287$0fb65460$a501280a@phx.gbl... > This is my MSN mail account and I am using MSN explorer > to send it. Interesting Item - I had been E Mailing > Houston.RR.Com and now I get this message: > From : Mail Delivery Subsystem <MAILER- > DAEMON@lamx01.mgw.rr.com> > Sent : Wednesday, February 11, 2004 2:22 AM > To : <jackiez@msn.com> > Subject : Warning: could not send message for past > 4 hours > ********************************************** > ** THIS IS A WARNING MESSAGE ONLY ** ** YOU > DO NOT NEED TO RESEND YOUR MESSAGE ** > **********************************************The > original message was received at Tue, 10 Feb 2004 > 21:57:57 -0500 (EST)from bay3-f14.bay3.hotmail.com > [65.54.169.14] ----- Transcript of session follows ----- > <help-TWHouston@ops.rr.com>... Deferred: Connection timed > out with ops.rr.com.Warning: message still undelivered > after 4 hoursWill keep trying until message is 2 days old > > THEN two days later I get another message saying that it > could not be delivered because it timed out > at "ops.rr.com" This is getting worse. I still have not > gotten a responce from Norton other than a automatic > responce (with case number). I have been afraid to try > to remove Norton Antivirus and FireWall because of the > Virus infection potentinal. Thanks. > >-----Original Message----- > >What mail program are you using? The error message that > you are reporting doesn't look > >like anything I've seen before. > > > >Is this with a mail account at Houston.RR.com? > > > >Or is this for your MSN e-mail account? Are you using > the MSN explorer to send the mail? > > > >Have you tried uninstalling Norton rather than just > disabling it? > > > >-- > > > >Mike - > http://pages.prodigy.net/michael_santovec/techhelp.htm > > > > > >"John" <JackieZ@msn.com> wrote in message > news:d8ed01c3ef83$25dcafc0$a401280a@phx.gbl... > >> The only error message I get is > >> "Sorry your e-mail could not be sent at this time. It > >> has been saved in your Outbox. We will try to send it > >> again in a few minutes. > >> We are unable to connect to your e-mail server. There > >> may be a problem with your Internet Connection, or with > >> the e-mail server. Please try again later." > >> Please note I have tried for over six days at all hours > >> of the day and night and still get the same message. > >> I have contacted Houston.RR.com (ISP) and they haven't > >> gotten back to me and the people at MSN haven't had > much > >> to suggest. Norton (I have FireWall 2004 and > SystemWorks > >> 2004 installed,[I have tried ALL settings in these]) > has > >> not responed to me at all and I have sent them two > >> requests, over two sperate days, over five working days > >> ago. I thing it has something to do with my recent > >> upgrade from SystemWorks2003 to 2004 or FirewWall 2003 > >> to 2004 but I don't know what. 2003 worked just fine. > >> All products, including XP are up to date on patches, > >> upgrades, etc. Would installing MSN 9 update my MSN > mail > >> files? and do you think if it was a corrupted mail file > >> that this would solve the problem? Thanks > >> > >> >-----Original Message----- > >> >What happens when you try to send? Any error message? > >> > > >> >Because few SMTP mail servers support a logon feature, > >> ISPs use a variety of means to > >> >restrict access in order to reduce spam. However, > SMTP > >> Authentication is becoming more > >> >common. Check with your ISP to see if this is an > >> option. In OE this is specified in > >> >Tools, Accounts, Mail, Properties, Servers, Outgoing > >> Mail Server, My Server Requires > >> >Authentication. > >> > > >> >Many ISPs require that you be directly connected to > >> their service (not via another ISP, > >> >corporate LAN, etc.) in order to send via their SMTP > >> mail server. (They match your IP > >> >address against those owned by the service.) An > >> exception is made for messages being sent > >> >to recipients of their service. The typical error > >> message will be "Cannot Relay" or "Not > >> >Local" or "Not Gateway", "Not Allowed Rcpthost" or > >> something similar. A workaround for > >> >this is to use the SMTP mail server of the service > that > >> you connect via, but leave your > >> >other settings the same. > >> > > >> >Some mail services require that the FROM address be > for > >> their service. For example, if > >> >you are sending via smtp.somewhere.com, then your > FROM e- > >> mail address must be of the form > >> >xxx@somewhere.com. A typical error would be Invalid > >> From or Sender's address. Even if > >> >they require that the From address match the service, > >> you can generally still use a Reply > >> >to address for a different service. Look in OE at > >> Tools, Accounts, Mail, Properties, > >> >General, E-mail address. > >> > > >> >Some services require that you do a receive from your > >> POP3 account immediately before > >> >doing a send via the SMTP mail server. (They match > your > >> IP address to one that recently > >> >did a successful logon to their POP3 mail server.) > This > >> is not convenient to do in > >> >Outlook Express since it always does a Send before > >> Receive. You can either do the Send > >> >and Receive twice in a row, where the first Send will > >> fail, or in OE5 and above, do a > >> >Tools, Receive then a Tools, Send. The typical error > >> message will mention that you must > >> >do a Receive before Send. > >> > > >> >Some ISPs block access to other SMTP mail servers > while > >> connected via them. (They block > >> >TCP/IP port 25 except to their own SMTP mail server.) > >> Some of these ISPs will make > >> >exceptions if you present a compelling reason to do > >> this. The error messages may indicate > >> >network is unreachable, access denied, or timeout > errors > >> (socket errors 10051, 10061 and > >> >10060.) Another workaround for this is to use the > SMTP > >> mail server of the service that > >> >you connect via, but leave your other settings the > same. > >> > > >> >Also, if you have a firewall installed (e.g. Zone > Alarm, > >> Norton System Works, etc.), check > >> >its settings and error logs to make sure that is it > not > >> blocking your mail program. If you > >> >have an anti-virus program set to scan outgoing mail, > >> that could also be blocking your > >> >mail or the firewall could be blocking the anti-virus > >> program. > >> > > >> > > >> > > >> >-- > >> > > >> >Mike - > >> http://pages.prodigy.net/michael_santovec/techhelp.htm > >> > > >> > > >> >"Mark Eglin" <eglin@harmonix.com> wrote in message > >> >news:aca101c3ec71$a460c210$a101280a@phx.gbl... > >> >> I have the same problem using Norton SystemWorks > 2003 > >> and > >> >> Internet Security 2003. It appears to effect all of > my > >> >> non-isp smtp servers. I can access the isp email > >> servers > >> >> to send and recieve email but can only receive email > >> from > >> >> the non-isp (remote) email servers. It started > >> happening > >> >> on 2/4 and after 24 hours of being unable to send > >> email I > >> >> uninstalled both Norton products but the problem > still > >> >> exists. I have know idea what causes this. My isp > >> >> (comcast) says they did not change anything in their > >> >> firewall and remote email server at another hosting > >> >> company appears to be fine also. I did talk with > >> comcast > >> >> support for a short while until I said that it was a > >> >> remote server and they terminated the chat. The > comcast > >> >> guy said there were some problems with a recient > Norton > >> >> update. If you figure anything out, let me know and > I > >> >> will do the same. Mark. > >> >> > >> >> > >> >> >-----Original Message----- > >> >> >I cannot send E Mail since I installed the new > version > >> >> of > >> >> >Norton Internet Security 2004 (had 2003 installed > and > >> >> >every thing worked OK) and Norton SystemWorks 2004 > >> (had > >> >> >2003 installed and every thing worked OK). I am > >> running > >> >> >Windows XP and use MSN (ver6) and Hot Mail for my E > >> >> Mail. > >> >> >I have tried changing all of the E Mail Settings in > >> >> Norton > >> >> >and that does not seem to help. I get a message > saying > >> >> >that it cannot connect to the server when I try to > >> send > >> >> a > >> >> >E Mail please try again later (I've tried for the > last > >> >> >four days). I am using a cable modem and have no > >> >> problem > >> >> >with web sites (although there seems to be a lot of > >> hard > >> >> >drive activity sometimes). I can send a E Mail by > >> going > >> >> >to WWW.HotMail.com and logging in. Any Ideas? It > >> must > >> >> be > >> >> >related to Norton but I don't see how it can be > since > >> it > >> >> >worked just fine with the old version. Thanks > >> >> >. > >> >> > > >> > > >> > > >> >. > >> > > > > > > >. > >
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