Re: Bug IIS 6 Anonymous Access

From: Roland Hall (nobody_at_nowhere)
Date: 01/16/05 

Date: Sun, 16 Jan 2005 07:13:01 -0600

"David Wang [Msft]" wrote in message
news:Ox94pAw%23EHA.4072@TK2MSFTNGP10.phx.gbl...
: I'm sorry if I offended you by being honest and frank and I apologize. I
am
: an engineer and simply do not want to put on a marketing/sales cap and
: mislead anyone by sugar coating the truth.

All MSFT salespeople mislead their customers?

: I acknowledged the customer's
: bug, noted that I will make sure it will be fixed in a future release,

Entering a bug report is a personal guarantee?

: and
: if you want a fix in the current release you have to engage PSS.

Tell the story again to MSFT because once is not enough.

: I thought I
: was doing everyone a favor by being transparent with the process affecting
: the issue at hand (how to get a fix for IIS6)

"How to get a fix for IIS" is guaranteed if PSS is contacted.

: -- hopefully dispelling the
: popular belief that Microsoft is arrogant and does not listen to
: customers

It's a popular belief that MSFT is arrogant and doesn't listen to their
customers?

: -- we listen a whole lot... but business does tend to drive those
: decisions, and the net result is that Microsoft appears to not listen.

Perhaps just listening is not enough?!

: Please do not get me wrong -- I agree with your points. As someone who
: tests software, I always want bugs to be fixed the right way, no matter
when
: they are found, and as fast as possible.

That was not my point. My point was to be more compassionate with someone
reporting a bug you have verified to be authentic.

: I just happen to also see the
: reality side of product servicing and wanted to share some additional
: viewpoints.

Implying reality is incomprehensionable on this end?

: I realize that reality is harsh and that the truth can hurt, but
: what doesn't kill you should make you stronger.

That's great but we're not out at the bar trying to pick someone up at
closing time.

: The only safe response I can make to the remainder of your comments is to
: say that we are all making our best efforts to make the other party happy,
: within reason. If that is unreasonable to you, then as in life, you
always
: have a choice as to continue the relationship or not.

So much for safe after including the final sentence. I'm a MSFT partner.
Informing me I have the option of terminating my relationship with MSFT
because I think your comments are arrogant and unprofessional leads me only
to reinforce my views. What I will terminate is this conversation and I
doubt you and I will have any in the future. 

-- 
Roland Hall
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