Re: the service did not respond in a timely fashion / the service cannot accept control messages at this time

From: Ian Kershaw (iank_at_electricalcomparison.co.uk)
Date: 06/08/04 

Date: Tue, 8 Jun 2004 11:04:22 +0100

Are there no Microsoft professionals out there that are willing to lend
their experience since I tried all the knowledge base articles on both of
these errors?

Unfortunately I can't play around too much with a live web server so it's a
difficult situation I'm in... 

-- 
Regards
Ian Kershaw
ian.kershaw@ukf.net
http://www.electricalcomparison.co.uk
07813 386002
"Ian Kershaw" <iank@electricalcomparison.co.uk> wrote in message
news:Ov1RqjKSEHA.2200@TK2MSFTNGP12.phx.gbl...
> I seriously doubt it is hardware to be honest.
>
> The components are all high quality PC2700/333MHz compatible and were
> "cherry picked" to be as stable as possible.
> Fair enough it's not a Server using SCSI but conversely there is nothing
> causing specific problems - apart from the essential components
> (motherboard, HDDs, Graphics Card) there is very little installed in the
way
> of multimedia etc. The only device driver I've installed since I built the
> system is the recommended update for my graphics card - NVIDIA Corporation
> multimedia software update released on March 26 2004.
>
> I have also semi-isolated the problem to be between the firewall and IIS.
> Remember that IIS is the ONLY service that behaves this way on a restart -
> for example I can restart my Databases, or disconnect and connect to the
> internet perfectly OK.
>
> The thing that concerns me most is that these are all well documented
> problems, however none of the fixes that are in the knowledge base seem to
> work. Hence I was hoping for some serious debugging suggestions - e.g.
> possibly use of ADPlus
>
(http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com
> :80/support/kb/Articles/q286/3/50.asp&NoWebContent=1) but I haven't used
> ADPlus before and since I am dealing with a live system I didn't want to
do
> anything to destabilise it further.
>
> Finally my last suggestion might be that I replace the firewall with a MS
> product and if Microsoft provided an FOC Firewall for Windows 2000 I would
> already be using it.
>
> Regards
>
> Ian Kershaw
>
> "The Real Larry Hyman" <larry@DELETETHIShyman.sytes.net> wrote in message
> news:uYQNIlJSEHA.3140@tk2msftngp13.phx.gbl...
> > What about your hardware? It almost sound like a device is causing your
> > system to go nuts ! Check your hardware device drivers....
> >
> > (only a suggestion)
> >
> > -- 
> > If you have time,
> > please check my web site:
> >
> > http://hyman.sytes.net
> >
> > http://www.larryhyman.tk
> >
> > FREE .Dot TK Domains here !
> > Ambassador Code: 118076
> > "Ian Kershaw" <iank@electricalcomparison.co.uk> wrote in message
> > news:%23L18PDJSEHA.2936@TK2MSFTNGP10.phx.gbl...
> > > Scenario:
> > > I host 4 dynamic websites in an instance of IIS over an ADSL dial-up
> modem
> > > connection to the internet with Norton Personal Firewall installed. I
> use
> > 2
> > > MSDE database instances on the same computer to run these sites. I
also
> > have
> > > all the Windows updates downloaded and installed from MS Product
Update
> > > site - my computer is Windows 2000 Server SP4. I can provide a list of
> > > installed updates if required. I also have VS.NET2003 with all
> > prerequisites
> > > including the Framework SDK v1.1 on the system so I can build and
debug
> my
> > > websites in .NET. I usually carry out ALL adminitrative functions
> through
> > > the MMC snap in tool.
> > >
> > > Problem:
> > > Occasionally the traffic to my site dies and an IIS restart is
required
> to
> > > make it come back on line - I'm certain that this is connected to the
> > > firewall software since disabling it occasionally allows external
> > > reconnection - however an IIS restart almost always sorts out the
> problem
> > > and since I am also a little low on memory anyway (512MB but a lot of
> apps
> > > running) this helps to keep things running smoothly. Recently however
> the
> > > MMC console hasn't been able to restart the services - I get the
"timely
> > > fashion" error followed by the "the service cannot accept control
> messages
> > > at this time" message and then the MMC totally loses it's handle on
IIS
> > and
> > > cannot seem to determine if each service (SMTP, WWW, FTP) is running
or
> > not.
> > > If I persist trying to restart IIS then the MMC inevitably hangs and
has
> > to
> > > be killed through Task Manager. Thereafter I have to reboot to get the
> > > services to respond and get my site(s) back online. I get the
> > > "administration tool discovery information" error logged in the system
> > event
> > > log when the server is BOOTING for all 3 services (WWW, SMTP, FTP) -
> but
> > > only the following IIS kill information message is received prior to
> > > shutdown: "IIS kill command received from user COMPUTER\Ian. The
logged
> > data
> > > is the status code."
> > >
> > > I have checked lots of articles and can confirm the latest updates are
> > > installed, I have a NIC adaptor with Client for MS Networks bound to
it
> > > (also bound to my Dial Up ADSL connection) but in both cases Client
for
> MS
> > > Networks is unchecked. Are there any known issues with using a
personal
> > > firewall? - I had Zonealarm before Norton but the issues were
identical
> > > which prompted the change in the first place.
> > >
> > > The 2nd Problem I'd like to raise is that my system will not shut down
> > > properly - it hangs at the "Saving your settings prompt". Again I have
> > > checked the articles and via the Group Policy Manager snap-in, have
> > changed
> > > the "Maximum retries to unload and update user profile" (Admin
Templates
> >
> > > System > Logon) to just one - but it is still hanging until I
eventually
> > > power off in frustration.
> > >
> > > So I am left with a situation where I cannot restart IIS and when I
try
> to
> > > reboot it won't close down my computer. The problem seems to reoccur
> every
> > 3
> > > to 5 days. Please help - in frustration!
> > > -- 
> > > Regards
> > >
> > > Ian Kershaw
> > > ian.kershaw@ukf.net
> > > http://www.electricalcomparison.co.uk
> > > 07813 386002
> > >
> > >
> >
> >
>
>

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