Newbie: ftp works through the command prompt but not windows explorer

I have a web server owned and setup by the ISP UK2. I have set up an
ftp site on it. I can log into it from the command prompt and windows
explorer. However, in windows explorer when the status line has shown
"getting contents of folder" for ten to fifteen seconds a timeout
message appears.

"An Error Occured opening that folder on the ftp server. make sure you
have permission to access that folder"

"details: The operation timed out"

I am logging in as the local administrator; the advanced setting in the
browser allows browsing of ftp folders; I can browse the ftp site on
the server itself using ie through terminal services.

The server is win2k and fully up to date from woindows update the
client is windows XP sp 2 and similarly patched right up to date.

Does anyone have any suggestions?

.

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