RE: Isa problem after installing Windows Updates

From: Carsyn Gu [MSFT] (kshengu_at_online.microsoft.com)
Date: 01/27/05 

Date: Thu, 27 Jan 2005 09:39:33 GMT

Hi Guillaume,

In MPS Report, I found the following system event:
 
Event Type: Information
Event Source: Application Popup
Event Category: None
Event ID: 41
Date: 1/18/2005
Time: 6:13:20 PM
User: N/A
Computer: GT-ISAFW
Description:
The CPUs in this multiprocessor system are not all the same revision level.
 To use all processors the operating system restricts itself to the
features of the least capable processor in the system. Should problems
occur with this system, contact the CPU manufacturer to see if this mix of
processors is supported.
 
Based on this information, if we do not use the same processors on the
multiprocessors machine, Windows will not be stable and system will hang.
This symptom is very similar with what you mentioned.
 
As you've mentioned that you have fixed the ISA error 11001. Besides
11001, I didn't find any other errors regarding the ISA.
Event Type: Error
Event Source: EventLog
Event Category: None
Event ID: 6008
Date: 1/18/2005
Time: 6:13:33 PM
User: N/A
Computer: GT-ISAFW
Description:
The previous system shutdown at 7:36:15 PM on 1/17/2005 was unexpected.
 
So, I think the Windows 2000 is running in an unstable situation. It is
recommended that you contact the OEM (Orginal Equipment Manufacturer) for
specific recommendations on operating in a mixed stepping environment.
 
We need to confirm if you system hung and if you have to reboot the machine
to fix it. If it is, the problem may not be caused by ISA since the
machine hung. You may need to contact PSS to debug on this issue.

Sincerely,
Carsyn Gu
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

=====================================================
When responding to posts, please "Reply to Group" via
your newsreader so that others may learn and benefit
from your issue.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Content-Class: urn:content-classes:message
| From: "Guillaume Genest" <Guillaume.Genest@qc.teknion.com>
| Sender: "Guillaume Genest" <Guillaume.Genest@qc.teknion.com>
| References: <203301c4fc98$95c3c440$a601280a@phx.gbl>
<NPGPPZT$EHA.3152@cpmsftngxa10.phx.gbl>
<056101c4fd77$bf70e900$a601280a@phx.gbl>
<#vHCAef$EHA.2944@cpmsftngxa10.phx.gbl>
<0aee01c4fe3d$f01cdca0$a601280a@phx.gbl>
<0f4a01c4fefa$b7f5e0c0$a601280a@phx.gbl>
| Subject: RE: Isa problem after installing Windows Updates
| Date: Thu, 20 Jan 2005 11:34:18 -0800
| Lines: 254
| Message-ID: <008001c4ff27$08398010$a501280a@phx.gbl>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="iso-8859-1"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| thread-index: AcT/Jwg5j2rrQZHrSJSdUC3+xI55cg==
| X-MimeOLE: Produced By Microsoft MimeOLE V5.50.4910.0300
| Newsgroups: microsoft.public.isa
| Path: cpmsftngxa10.phx.gbl
| Xref: cpmsftngxa10.phx.gbl microsoft.public.isa:53277
| NNTP-Posting-Host: tk2msftngxa13.phx.gbl 10.40.1.165
| X-Tomcat-NG: microsoft.public.isa
|
| To update the case.
| I get rid of the Event 11001 by adding an exception in
| client set for the server publishing rules.
|
| But i still have the same problem, the server crashed at
| about 2h00 PM this afternoon and here are somes things i
| have noticed.
|
| -I cannot remotely connect to the server, or access the
| hard disk
| -The server is still pinging and from their end telus guys
| tell me that the screen seems to be frozen.
| -I can still ping the net for a while (one or two minutes)
| but i cannot see webpage then i lost the DNS resolution
| but IP from google.ca was still pinging until the telus
| tech hit the reset button.
|
| It's really sound to me like if a process was taking all
| available ressource but i can't find wich one....
|
| Help with that will really be appreciated, the crash seems
| to happen more and more often...
|
| thanks.
|
| >-----Original Message-----
| >Hi,
| > i'm still out of news from you.
| >
| >I have remarked theses event has appear in Application
| Log
| >since i installed these windows updates....
| >
| >-------------
| >Source: Microsoft Firewall
| >Event ID: 11001
| >
| >Description: Microsoft firewall failed. The failure
| >occured during initialization of reverse network address
| >translation (NAT). because the configuration property of
| >the key SOFTWARE\Microsoft\Fpc\Arrays\{607c9de9-c188-4788-
| >9667-d69d4cb3a39e\publishing\pnatservermappings\{3211c153-
| >01d3-4957-8949-5dec9f0ed434}\ClientSersExcluded could not
| >be accessed. Use the source location 2.546.3.0.1200.166
| to
| >report the failure. The error code in the Data area of
| the
| >event properties indicates the cause of the failure. For
| >more information about this event, see Isa Server Help.
| >The error description is: The system cannot find the file
| >specified.
| >
| >Data (Bytes): 0000: 02 00 00 00
| >-------------------
| >
| >Is there any one that can help me, do you think this
| event
| >has something to do with the fact that my isa server is
| >frozing twice a day (black screen). this event appears
| >since my server begin to do that.
| >
| >thanks!
| >>-----Original Message-----
| >>Ok, i had send you the file.
| >>
| >>thanks!
| >>
| >>>-----Original Message-----
| >>>Hi Guillaume,
| >>>
| >>>You can send it via email to kshengu@microsoft.com.
| >>>
| >>>Sincerely,
| >>>Carsyn Gu
| >>>Microsoft Online Partner Support
| >>>
| >>>Get Secure! - www.microsoft.com/security
| >>>
| >>>=====================================================
| >>>When responding to posts, please "Reply to Group" via
| >>>your newsreader so that others may learn and benefit
| >>>from your issue.
| >>>=====================================================
| >>>
| >>>This posting is provided "AS IS" with no warranties,
| and
| >>confers no rights.
| >>>
| >>>--------------------
| >>>| Content-Class: urn:content-classes:message
| >>>| From: "Guillaume Genest"
| >><Guillaume.Genest@qc.teknion.com>
| >>>| Sender: "Guillaume Genest"
| >><Guillaume.Genest@qc.teknion.com>
| >>>| References: <203301c4fc98$95c3c440$a601280a@phx.gbl>
| >>><NPGPPZT$EHA.3152@cpmsftngxa10.phx.gbl>
| >>>| Subject: RE: Isa problem after installing Windows
| >>Updates
| >>>| Date: Tue, 18 Jan 2005 08:07:02 -0800
| >>>| Lines: 106
| >>>| Message-ID: <056101c4fd77$bf70e900$a601280a@phx.gbl>
| >>>| MIME-Version: 1.0
| >>>| Content-Type: text/plain;
| >>>| charset="iso-8859-1"
| >>>| Content-Transfer-Encoding: 7bit
| >>>| X-Newsreader: Microsoft CDO for Windows 2000
| >>>| X-MimeOLE: Produced By Microsoft MimeOLE
| >V5.50.4910.0300
| >>>| Thread-Index: AcT9d79wpcgFeHYkRwyEi5rug+d0Gg==
| >>>| Newsgroups: microsoft.public.isa
| >>>| Path: cpmsftngxa10.phx.gbl
| >>>| Xref: cpmsftngxa10.phx.gbl microsoft.public.isa:53219
| >>>| NNTP-Posting-Host: tk2msftngxa14.phx.gbl 10.40.1.166
| >>>| X-Tomcat-NG: microsoft.public.isa
| >>>|
| >>>| Hi,
| >>>| I have downloaded the file and run it on my Isa
| >>Server.
| >>>|
| >>>| Where should i upload the Cab file???
| >>>|
| >>>| thanks!
| >>>| >-----Original Message-----
| >>>| >Hi Guillaume,
| >>>| >
| >>>| >Thanks for your posting.
| >>>| >
| >>>| >We need to gather the MPS report at first so that we
| >>can
| >>>| check if the ISA
| >>>| >services were stopped.
| >>>| >
| >>>| >1. Download MPS Report Tool from the
| following URL:
| >>>| >
| >>>|
| >http://download.microsoft.com/download/b/b/1/bb139fcb-
| >>>| 4aac-4fe5-a579-30b0bd9
| >>>| >15706/MPSRPT_NETWORK.EXE
| >>>| >
| >>>| >2. Launch the downloaded .EXE file; it will
| launch
| >>>| the MPS Report Tool.
| >>>| >Please wait several minutes until it has finished.
| >>>| >3. On your system, a CAB file will be
| generated for
| >>>| your convenience in the
| >>>| >%systemroot%\MPSReports\Setup\<Report Type>\Cab
| >>directory
| >>>| called
| >>>| >%COMPUTERNAME%_MPSReports.CAB
| >>>| >4. Upload the cab file.
| >>>| >
| >>>| >Sincerely,
| >>>| >Carsyn Gu
| >>>| >Microsoft Online Partner Support
| >>>| >
| >>>| >Get Secure! - www.microsoft.com/security
| >>>| >
| >>>| >=====================================================
| >>>| >When responding to posts, please "Reply to Group" via
| >>>| >your newsreader so that others may learn and benefit
| >>>| >from your issue.
| >>>| >=====================================================
| >>>| >
| >>>| >This posting is provided "AS IS" with no warranties,
| >>and
| >>>| confers no rights.
| >>>| >
| >>>| >--------------------
| >>>| >| Content-Class: urn:content-classes:message
| >>>| >| From: "Guillaume Genest"
| >>>| <Guillaume.Genest@qc.teknion.com>
| >>>| >| Sender: "Guillaume Genest"
| >>>| <Guillaume.Genest@qc.teknion.com>
| >>>| >| Subject: Isa problem after installing Windows
| >Updates
| >>>| >| Date: Mon, 17 Jan 2005 05:29:35 -0800
| >>>| >| Lines: 28
| >>>| >| Message-ID: <203301c4fc98$95c3c440
| $a601280a@phx.gbl>
| >>>| >| MIME-Version: 1.0
| >>>| >| Content-Type: text/plain;
| >>>| >| charset="iso-8859-1"
| >>>| >| Content-Transfer-Encoding: 7bit
| >>>| >| X-Newsreader: Microsoft CDO for Windows 2000
| >>>| >| Thread-Index: AcT8mJXDeHoQRy/xTb63TyBgXQBqZw==
| >>>| >| X-MimeOLE: Produced By Microsoft MimeOLE
| >>V5.50.4910.0300
| >>>| >| Newsgroups: microsoft.public.isa
| >>>| >| Path: cpmsftngxa10.phx.gbl
| >>>| >| Xref: cpmsftngxa10.phx.gbl
| >microsoft.public.isa:53153
| >>>| >| NNTP-Posting-Host: tk2msftngxa14.phx.gbl
| 10.40.1.166
| >>>| >| X-Tomcat-NG: microsoft.public.isa
| >>>| >|
| >>>| >| Hi,
| >>>| >| Saturday afternoon i installed theses updates
| to
| >>my
| >>>| isa
| >>>| >| 2000 firewall (running on Windows 2000 on HP
| >>Netserver
| >>>| >| LP2000r).
| >>>| >|
| >>>| >| Update installed:
| >>>| >| KB885835
| >>>| >| KB885836
| >>>| >| KB871250
| >>>| >| KB873339
| >>>| >| KB8911711
| >>>| >| KB890175
| >>>| >|
| >>>| >| Now at about every 12 hours my isa server crashed.
| >>it
| >>>| is
| >>>| >| still pinging but all other services are dead, i
| >>cannot
| >>>| >| connect remotely and i can't even access the share
| >>on
| >>>| the
| >>>| >| server. The guys at the outsourcing tell me that
| >>they
| >>>| >| don't get any video when the server is crashed...
| >it
| >>>| seems
| >>>| >| like a kind of Blank Screen crash.
| >>>| >|
| >>>| >| Is there any issue with some of the updates i
| >>>| mentionned?
| >>>| >| i tried removing 835 and 837 because i heard that
| >>many
| >>>| >| person have problems with them but this is not the
| >>same
| >>>| >| problem than me. I'll wait to see if it crashed
| >>again...
| >>>| >|
| >>>| >| if anyone can help me, it will really be
| >appreciated.
| >>>| >| thanks!
| >>>| >|
| >>>| >|
| >>>| >
| >>>| >.
| >>>| >
| >>>|
| >>>
| >>>.
| >>>
| >>.
| >>
| >.
| >
|