Firewall Service Crashing

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From: Tony Su (anonymous_at_discussions.microsoft.com)
Date: 03/21/04 

Date: Sun, 21 Mar 2004 09:36:37 -0800

Last time I troubleshot this, it took quite awhile but I
found looking up event 7031 at eventid.net was helpful.

Are you sure your failure isn't preceded by other events
which could have caused this?

Tony Su

>-----Original Message-----
>Hi,
>
>I have an ISA box that is having regular firewall service
crashes:
>
>Eventlog shows EventID 7031 from the Service Control
Manager
>
>The Microsoft Firewall service terminated unexpectedly.
It has done this 7
>time(s).
>
>I have reinstalled and reconfigured, but this issue
continues to arise,
>sadly there is no regular pattern to it, it started to
look like a two
>hourly thing, but it seems to do fairly erratically.
>
>I have several boxes in different locations that are
configured in much the
>same way, this is the only one that seems to be conking
out on a regular
>basis.
>
>Is there any way to get more information as to why it is
crashing?
>
>I have gone through the configuration with a fine tooth
comb, and cannt find
>anything that might be causing such behaviour.
>
>It would of course be nice if it could say something
useful like Oops the
>firewall crashed because a malformed packet was received,
or the antivirus
>mucked with logs etc etc, but it doesn't.
>
>Basically, it crashes, the recovery process takes place,
and it runs until
>next crash ad infinitum.
>
>The last time I had this problem (different box,
different life) I had to
>completely reinstall ISA, this one I would rather not
have to do just yet if
>there is something else to try.
>
>Any ideas anyone?
>Thanks,
>
>Phill
>
>
>.
>

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