Gesucht - Virensoftware die funktioniert



Seit 4 Wochen haben wir das Problem, dass via "Symantec Mail Security for
Exchange" verschickte und empfangene WordXP DOC Dateien herausgefiltert
werden (false positiv). Nach vielem hin und her hat sich der Support von
Symantec anscheinend des Problems angenommen, aber es konnte bis jetzt nicht
gelöst werden.
In der Zwischenzeit haben wir eine Testversion von der Trend Micro SMB 3.0
Version installiert. Das Problem dabei: seit dem Entfernen von Symantec und
der TrendMicro Installation geht unser Outlook Web Access nicht mehr.

Anfragen bei Trend Micro provozieren den ganz unten angehängten
Auskunftsbogen. Nach einem Wochenende, des nur per Registryeinträge-Löschen
möglichen Deinstallation der Gelben Männchen und der Konfiguration des Neuen
Virenjägers habe ich für soche Späße einfach keinen Nerv!

Wer kennt eine Webseite auf der Serversoftware, im speziallen Virensoftware,
bewertet wird, und zwar nicht nur nach Funktion sondern auch nach Support.

Grüße
Michael Müller




Hallo Herr Mueller,

Vielen Dank fuer Ihre Nachricht.

Bitte stellen Sie uns die nachfolgenden Informationen zur Verfuegung:

Trend Product:

Product Version including build and patches:

Engine Version:

Pattern File Number:

Active Support Logs:

Configuration File(s):

Debug Files:

System Logs (evt/log/txt):

Product Logs:

Platform and System configuration:

Protected Software version and configuration:

Other applications running on the same server (if any):

Server specifications (CPU, Memory, NICs, other hardware)

Are you using proxy?:

Proxy server:

Are you using Proxy Authentication?:

Proxy Authentication Type:

Are you using firewall?:

Firewall server:

Are you using Firewall Authentication?:

Firewall Authentication Type:

Web server version (IIS/Apache):

Network Topology [Visio or similar, illustrate email flow and LAN/WAN/etc]
Captured error message (Exact message): Screen Shots: Steps taken so far to
resolve customer's problem: Solution bank searched
(http://kb.trendmicro.com): (If yes) Solutions tried/viewed: Problem
Description (as detailed as possible): Additional Information:

For us to have a better view of this issue, please help us gather the
following files:

- ofcdebug.log from the OSCE server

- winmsd output from the OSCE server

1))

To turn on the server debug program:

1. opent the CSM web console

2. on the banner, click the letter "0" in TREND MICRO". The Debug Log
Setting window appears 3. select the Enable debug log check box. 4. in Log
Filename, specify the file path where the debug log wil be created, and the
file name 5. in the Debug Level, specify 9. 6. Click Save

Once server debug program is turned on, replicate the problem by restarting
OfficeScan Master Service from the service console.

Once replicated, please send us over the following:

- ofcdebug.log

- winmsd output

- system event log

- copy of OSCE database files

In addition to that, please verify the following:

- is this a new installation? If not, what was the latest changes made to
the server that could have triggered this error?

- does all report logs have the same issue?

2))

To debug the TMVS.exe tool:

1. Go to the \PCCSRV\Admin\Utility\TMVS folder.

2. Open the TMVS.ini file with any text editor.

3. Set debug= to 1.

4. Save and exit the file.

5. Replicate the TMVS.exe tool issue.

6. Send the following files created under the \TMVS folder to us

3))

To enable debugging in the OSCE 6.0 server:

1. Open the OSCE 6.0 Management Console. Enter your password and then press
Enter. 2. On the upper left side, left-click on the letter "O" of the phrase
"Trend Micro".

A window opens.

3. Select the Enable debug log checkbox.

Debug level is set to 9.

4. Click Save, and then close the window.

Vielen Dank im voraus.

Fuer weitere Fragen stehen wir Ihnen jederzeit zur Verfuegung.

Mit freundlichen Gruessen,


.



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