Re: Dungeon siege 2 headaches

ok but do the words "duh" mean anything to you. if you had read my previous
posts you will find that i said i have tried everything. including updating
the drivers, returning the game, even reinstalling windows, like it doesnt
take a rocket scientist to figure it out, the game will not work, and what am
i supposed to do to make it work? who knows thats why i asked you and all you
give me is solutions that even idiots can figure out. seriously consider
finding a new hobby instead of helping morons solve stupid problems because
you are obviously to stupid to figure out this one problem when i have made
it ever so clear what the problem is.



"Jimmy S." wrote:

Hi binnysmalls,

Good news. I checked the ATI site, and there are indeed newer drivers
available for your Radeon card. I will repost Step 5 for you. Hope it helps!

Updating video card drivers can solve most gaming issues. Here's some
simple abc's to always keep in mind. a. Shut off download accelerators,
firewalls and antivirus programs when downloading or installing updates;
b. Check for game patches: www.avault.com/pcrl/patches_list.asp?letter=a
(Done) http://www.microsoft.com/games/pc/dungeonsiege2.aspx
c. Make sure you meet the game's minimum video and system requirements;
(Done) www.microsoft.com/games/pc/dungeonsiege2.aspx
d. Check for known issues with your video card at the game's web site. :-)
(Done) http://support.microsoft.com/?scid=kb;en-us;902423

1. Before you update your drivers, I recommend that you update DirectX
from: http://www.microsoft.com/windows/directx/default.aspx

Please look over the ATI articles about their latest driver on the download page.
They list Installation Tips, Fixes, and Release Notes with important information.

2. Download the latest Catalyst driver for ATI Radeon or All in Wonder Card:

Win XP/2000: http://ati.com/support/drivers/winxp/radeonwdm-xp.html
Win 98/Me: http://ati.com/support/drivers/winme/radeonwdm-me.html

3. Save the .exe driver in My Documents\My Drivers\ATI

4. Restart the computer in Safe Mode by pressing the F8 key
about once every second as it's rebooting to pick Safe Mode.

5. Click Start / (settings) Control Panel / System / Hardware
Device Manager / expand +Display Adapters / right click on
the adapter, pick "Uninstall", and click No if asked to reboot.

6. Use Control Panel / Add-Remove programs to uninstall the
previous driver (exe)software which may have been installed.

7. Restart the computer in Safe Mode by pressing the F8 key
about once every second as it's rebooting to pick Safe Mode.

8. If Windows prompts you to install the adapter, click "Cancel".

9. Double click the ATI driver we saved to My Documents\ My
Drivers\ATI folder in step 3 to install.it. If it complains about
Windows Logo Certification just click "Continue". This is normal.

10. After you reboot, go to Control Panel / Display / Settings and
choose 32 bit Color Quality, and 800x600 or higher Resolution.

TROUBLESHOOTING:

Test your drivers using DXDiag: Click Start / Run / type: DXDIAG
Click the "Test" buttons in the Display, Sound, Music & Network Tabs;
If any of the Display options are Disabled and you cannot Enable them,
your most likely solution would be to update your Chipset Drivers as per
my website: http://www3.sympatico.ca/nibblesnbits/Video.html#v11

Your program might not support dual monitors, or "dual head" video cards
You can disable the extra video output in your display properties control
panel. Click Start>Settings>Control Panel>Display>Settings>Advanced.

Along with your Video card, Sound Cards, Motherboard Chipsets,
and Video Monitors may also require updated drivers. Even your
motherboard's BIOS may need to be updated for compatibility with
your Video card. These steps are listed at: http://NibblesNbitsVideo.tk

Perhaps the old ATI drivers did not completely uninstall. If that's the
case, use these utility to completely uninstall the drivers and go to step 7:
http://www.driverheaven.net/cleaner/ (works for all cards including nvidia)

The latest video drivers sometime don't work with a particular game.
(Check the Video suggestions in the readme.txt file in your game folder/CD)
If there's no suggestions, try an older (WHQL) driver, and/or if you still
experience problems try a Beta driver, or even an Omega driver instead:

BETA Drivers: http://download.guru3d.com/
OMEGA Drivers: http://www.omegadrivers.net

There you have it, if you have any questions feel free to post them! :-)

--
Cheers, Windows_XP_MVP_Shell/User
Jimmy S. http://mvp.support.microsoft.com

Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

binnysmalls Wrote:
=================
| YES, everything was tried, i even went out and exchanged the copy of a game
| for a new one, then i proceeded to try an alternate cd rom, ive done
| everything and anything i can including formatting the drive, the damn game
| will not load, it worked for a month and now it will not, all my other
| programs/games work fine!
|
| "Jimmy S." wrote:
|
|| Hi binnysmalls,
||
|| Have you installed the Dungeon Siege II v.2.2 update?
|| http://www.microsoft.com/games/pc/dungeonsiege2.aspx
||
|| --
|| Cheers, *Windows_XP_MVP_Shell/User*
|| Jimmy S. http://mvp.support.microsoft.com
||
|| Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
|| MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
|| My advice is donated "AS IS" without warranty; nor do I confer any rights.
|| _________________________________________________________
||
|| Jimmy S. Wrote:
|| =================
||| Hi binnysmalls,
|||
||| Lets run a diagnostic of your system to see if we can pinpoint the problem.
|||
||| In order to Create a dxdiag.txt file: Click Start / Run / type: DXDIAG
||| Click the "Test" buttons in the Display, Sound, Music & Network Tabs;
||| Afterwards click the "Save All Information..." button in the bottom row.
|||
||| Open the file and copy/paste everything up to this section in your reply:
||| ---------------------
||| Sound Capture Devices
||| ---------------------
|||
|||
||| binnysmalls Wrote:
||| =================
|||| no what i am trying to telll you is that the ds2videoconfig doesnt open at
|||| all, the pc attempts to load it but then stops and then nothing happens.
||||
|||| "Jimmy S." wrote:
||||
||||| Hi binnysmalls,
|||||
||||| I'm glad you mentioned ds2videoconfig ..
||||| Lets try reconfiguring your DS II video settings:
|||||
||||| Click START > All Programs > Dungeon Siege 2 > DS2VideoConfig
||||| Leave the Video Driver at default
||||| Change Resolution to: 800x600x16
||||| Change Shadows to: No Shadows
|||||
||||| If that works, you can optimize the setting further by selecting higher
||||| values until you find the combination most suitable to your system. :-)
|||||
||||| --
||||| Cheers, *Windows_XP_MVP_Shell/User*
||||| Jimmy S. http://mvp.support.microsoft.com
|||||
||||| Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
||||| MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
||||| My advice is donated "AS IS" without warranty; nor do I confer any rights.
||||| _________________________________________________________
|||||
||||| binnysmalls Wrote:
||||| =================
|||||| no ive now tried all youve said, my game was working with fully updated
|||||| drivers and most of the things you suggested were already in practice
|||||| although i have redownloaded everything and performed all necessary
|||||| maintenance. All my other games work fine, when it is at the black screen
|||||| and wont load my pc also locks up and i cannot get back to my desktop and
|||||| always have to reboot, the cd rom is attempting to read and continues for
|||||| some time, it is also interesting to note that the ds2videoconfig utility
|||||| does not load as well but appears as a running process in the task manager
|||||| would this somehow be related?
||||||
|||||| "Jimmy S." wrote:
||||||
||||||| Hi binnysmalls,
|||||||
||||||| Do you remember changing or updating anything on your system
||||||| right before the problem started? Video driver update perhaps?
|||||||
||||||| Let's try some basic troubleshooting. If the problem still persists
||||||| please post back and we'll try some more steps. Good luck! :-)
|||||||
||||||| 1. To see if it's a software conflict: Temporarily disable Startup
||||||| programs one at a time, starting with Firewall, Antivirus, and ad
||||||| blockers using this utility: http://www.mlin.net/StartupCPL.shtml
||||||| or this method: http://www.pacs-portal.co.uk/startup_content.php
|||||||
||||||| You can lookup what a program does before you disable it here:
||||||| http://www.sysinfo.org/startuplist.php
|||||||
||||||| 2. Run a virus scan at: http://housecall.antivirus.com and then
||||||| install Windows Defender from: www.microsoft.com/spyware to
||||||| remove any Spyware or Adware which could clog up your PC.
|||||||
||||||| 3. Click My Computer / Rightclick the Drive & Choose Properties
||||||| / Run the "Disk Cleanup..." / Next Click the "Tools" Tab and run
||||||| the "Error-Checking" and "Defragmentation" utilities.
|||||||
||||||| 4. Go to the Windows Update site for everything under Critical and
||||||| Recommended: http://windowsupdate.microsoft.com Some games
||||||| require a patch: http://www.avault.com/pcrl/patches_list.asp?letter=a
|||||||
||||||| 5. Update DirectX and your Chipset, Sound, &Video Drivers:
||||||| For all Video / DirectX / Game and Hardware Issues, I have a
||||||| Checklist of Solutions at: http://mvps.org/nibblesnbits/Video.html
|||||||
||||||| --
||||||| Cheers, *Windows_XP_MVP_Shell/User*
||||||| Jimmy S. http://mvp.support.microsoft.com
|||||||
||||||| Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
||||||| MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
||||||| My advice is donated "AS IS" without warranty; nor do I confer any rights.
||||||| _________________________________________________________
|||||||
|||||||
|||||||
|||||||
||||||| binnysmalls Wrote:
||||||| =================
|||||||| for the 1st month the game worked perfectly fine and then one day it stopped
|||||||| loading. i get to the 1st black screen with the loading dots at the bottom
|||||||| left hand corner and after all the dots appear nothing happens, game doesnt
|||||||| load, nothing. ive now tried every single approach the support website
|||||||| offered and reinstalled about 60 times and still nothing. what the heck is
|||||||| going on here?



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