Re: Dungeon siege 2 headaches

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Hi binnysmalls,

Lets run a diagnostic of your system to see if we can pinpoint the problem.

In order to Create a dxdiag.txt file: Click Start / Run / type: DXDIAG
Click the "Test" buttons in the Display, Sound, Music & Network Tabs;
Afterwards click the "Save All Information..." button in the bottom row.

Open the file and copy/paste everything up to this section in your reply:
---------------------
Sound Capture Devices
---------------------

--
Cheers, Windows_XP_MVP_Shell/User
Jimmy S. http://mvp.support.microsoft.com

Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

binnysmalls Wrote:
=================
| no what i am trying to telll you is that the ds2videoconfig doesnt open at
| all, the pc attempts to load it but then stops and then nothing happens.
|
| "Jimmy S." wrote:
|
|| Hi binnysmalls,
||
|| I'm glad you mentioned ds2videoconfig ..
|| Lets try reconfiguring your DS II video settings:
||
|| Click START > All Programs > Dungeon Siege 2 > DS2VideoConfig
|| Leave the Video Driver at default
|| Change Resolution to: 800x600x16
|| Change Shadows to: No Shadows
||
|| If that works, you can optimize the setting further by selecting higher
|| values until you find the combination most suitable to your system. :-)
||
|| --
|| Cheers, *Windows_XP_MVP_Shell/User*
|| Jimmy S. http://mvp.support.microsoft.com
||
|| Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
|| MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
|| My advice is donated "AS IS" without warranty; nor do I confer any rights.
|| _________________________________________________________
||
|| binnysmalls Wrote:
|| =================
||| no ive now tried all youve said, my game was working with fully updated
||| drivers and most of the things you suggested were already in practice
||| although i have redownloaded everything and performed all necessary
||| maintenance. All my other games work fine, when it is at the black screen
||| and wont load my pc also locks up and i cannot get back to my desktop and
||| always have to reboot, the cd rom is attempting to read and continues for
||| some time, it is also interesting to note that the ds2videoconfig utility
||| does not load as well but appears as a running process in the task manager
||| would this somehow be related?
|||
||| "Jimmy S." wrote:
|||
|||| Hi binnysmalls,
||||
|||| Do you remember changing or updating anything on your system
|||| right before the problem started? Video driver update perhaps?
||||
|||| Let's try some basic troubleshooting. If the problem still persists
|||| please post back and we'll try some more steps. Good luck! :-)
||||
|||| 1. To see if it's a software conflict: Temporarily disable Startup
|||| programs one at a time, starting with Firewall, Antivirus, and ad
|||| blockers using this utility: http://www.mlin.net/StartupCPL.shtml
|||| or this method: http://www.pacs-portal.co.uk/startup_content.php
||||
|||| You can lookup what a program does before you disable it here:
|||| http://www.sysinfo.org/startuplist.php
||||
|||| 2. Run a virus scan at: http://housecall.antivirus.com and then
|||| install Windows Defender from: www.microsoft.com/spyware to
|||| remove any Spyware or Adware which could clog up your PC.
||||
|||| 3. Click My Computer / Rightclick the Drive & Choose Properties
|||| / Run the "Disk Cleanup..." / Next Click the "Tools" Tab and run
|||| the "Error-Checking" and "Defragmentation" utilities.
||||
|||| 4. Go to the Windows Update site for everything under Critical and
|||| Recommended: http://windowsupdate.microsoft.com Some games
|||| require a patch: http://www.avault.com/pcrl/patches_list.asp?letter=a
||||
|||| 5. Update DirectX and your Chipset, Sound, &Video Drivers:
|||| For all Video / DirectX / Game and Hardware Issues, I have a
|||| Checklist of Solutions at: http://mvps.org/nibblesnbits/Video.html
||||
|||| --
|||| Cheers, *Windows_XP_MVP_Shell/User*
|||| Jimmy S. http://mvp.support.microsoft.com
||||
|||| Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
|||| MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
|||| My advice is donated "AS IS" without warranty; nor do I confer any rights.
|||| _________________________________________________________
||||
||||
||||
||||
|||| binnysmalls Wrote:
|||| =================
||||| for the 1st month the game worked perfectly fine and then one day it stopped
||||| loading. i get to the 1st black screen with the loading dots at the bottom
||||| left hand corner and after all the dots appear nothing happens, game doesnt
||||| load, nothing. ive now tried every single approach the support website
||||| offered and reinstalled about 60 times and still nothing. what the heck is
||||| going on here?


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