Re: halo still not working (surprise surprise)
From: Nick Kritselis [MS] (nickk_at_online.microsoft.com)
Date: 02/18/04
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Date: Wed, 18 Feb 2004 10:26:36 -0800
Jon,
Microsoft Support Q-Article 829478 (http://support.microsoft.com/?id=829478)
details "Known Video-Related Issues with Halo: Combat Evolved".
In part it states:
Supported Video Cards
Halo requires a minimum of 32 megabytes (MB) of video memory and a chipset
that supports Hardware Transform and Lighting. When a card is classified as
supported it means that Halo will work with that card and that you may
contact Microsoft Product Support to resolve any Halo issues that you are
having with that card.
The following cards were known to work with Halo and were therefore
classified as supported at the time that Halo was shipped:
ATI Radeon Mobility 7500
Mobility VE
Radeon Mobility VE
Radeon Mobility 9000
Radeon
Radeon FireGL
Radeon 7500
Radeon 7000 VE
Radeon 8500
Radeon 8500 DV
Radeon 9000
Radeon 9200
Radeon 9200 PRO
Radeon 9500
Radeon 9500 PRO
Radeon 9600
Radeon 9600 PRO
Radeon 9700
Radeon 9800 PRO
Matrox Fusion G800
Parhelia 128
nVidia GeForce 256
GeForce 256 DDR
GeForce 256 Ultra
GeForce 256 Quadro
GeForce2 MX
GeForce2 MX DDR
GeForce2 Go
GeForce2 Quadro
GeForce2
GeForce2 Ti
GeForce2 Ultra
GeForce2 Quadro
GeForce3
GeForce3 Ti200
GeForce3 Ti500
GeForce3 Quadro
GeForce4 Ti4600
GeForce4 Ti4400
GeForce4 Ti4200-8x
GeForce4 Ti4800
GeForce4 Ti4800SE
GeForce4 MX 420
GeForce4 MX 440
GeForce4 MX 440SE
GeForce4 MX 460
GeForce4 Go 420
GeForce4 Go 440
GeForce4 MX 448 Go
GeForce4 Go 4200
GeForce4 Quadro4
GeForce4 Quadro 200
GeForce4 Quadro 280
GeForce4 Quadro 380
GeForce4 Quadro 550
GeForce4 Quadro 580
GeForce4 Quadro 700
GeForce4 Quadro 750
GeForce4 Quadro 780
GeForce4 Quadro 900
GeForce4 Quadro 980
GeForce FX 5200
GeForce FX 5200 Ultra
GeForce FX 5200SE
GeForce FX 5600
GeForce FX 5600 Ultra
GeForce FX 5600SE
GeForce FX 5800 Ultra
GeForce FX 5800
GeForce FX Go5600
GeForce FX Go5200
GeForce FX 5900
GeForce FX 5900 Ultra
GeForce FX 5900SE
GeForce Quadro FX 500
GeForce Quadro FX 1000
GeForce Quadro FX 2000
GeForce FX Quadro 3000
GeForce FX Quadro Go700
nForce
nForce2
These chipsets (including your GeForce 4 Go 440) were all tested in some
form with Halo before the game shipped. Unfortunately, we cannot test every
version of every driver for every chipset on this list. And we cannot
control the frequency with which Toshiba releases drivers for their system.
Your best option would be to contact Toshiba and see if they have any newer
drivers for other system models that might work with your system. I checked
their site and they have newer drivers for the Satellite 1955-S807,
1955-S806, 1955-S805 models that may work with your system, but you should
contact Toshiba first to get more information.
Other than that, you have the option of returning Halo. Microsoft North
American Retail Product Returns -
http://www.microsoft.com/info/nareturns.htm?&SD=GN&LN=EN-US&gssnb=1
All North American retail Microsoft software comes with a 30-day, Microsoft
money back guarantee. Retail products can most easily be returned through
the retailer where the product was purchased, subject to that retailer's
return policy, or directly to Microsoft, subject to the policy below.
Product Return Guidelines:
Return the product within 30 days of purchase date
Provide a copy of Proof of Purchase (copy of original sales receipt, credit
card statement or cancelled check)
Provide complete contact information: street address (no PO Boxes), city,
state, postal code, telephone number and e-mail address if applicable.
Uninstall the software product from your computer and any storage devices,
delete any backup copies
Include all related media and manuals
Supply the name and location of the retailer where the product was purchased
Please include a brief statement as to why you wish to return the product
for a refund
Send product, the original product packaging and all related materials via
traceable means (i.e., FedEx, UPS, Airborne, certified and insured US mail)
Not eligible for refund through the North American Retail Product Returns
Product preloaded on a personal PC (contact the PC manufacturer)
Product obtained through volume licensing or subscription (Please check with
your reseller/distributor for their return policy)
Product acquired for free via electronic distribution
Product purchased through electronic transmission online, over the Internet
(refunds are to be handled by the online software vendor)
Reseller/Retailer and Contractor product returns (Please coordinate your
returns request with your Authorized Microsoft Distributor)
XBOX console unit (please refer to your warranty and product repair
guidelines)
Product no longer actively sold or technically supported by Microsoft
Product purchased through the Microsoft employee purchase program
Product obtained as Not For Resale Product
All validated returns will be processed within 2-4 weeks once the product is
received by the Return Center. Failure to include all the information
required could result in the refund being delayed or denied.
Questions: 1-888-673-8624
1-877-673-8889 (TTY Line)
SHIPPING ADDRESS FOR RETURNS in the United States:
Microsoft Product Returns Program
2031 Burroughs Ave.
San Leandro, CA 94577
SHIPPING ADDRESS FOR RETURNS in Canada:
Microsoft Product Returns Program
6200 Dixie Road Unit # 17
Mississauga, Ontario
Canada L5T2E1
-- Thanks, Nick Kritselis [MS] -- This posting is provided "AS IS" with no warranties, and confers no rights. "Jon" <schaublj@colorado.edu> wrote in message news:1289e01c3f63b$78085060$a601280a@phx.gbl... > After spending all night trying to find recent drivers for > my graphics card (nvidia geforce4 Go 440) i came up with > nothing. i tried uninstalling and installing halo again, > but i still get the same message: "Your computer's video > driver was not tested with this game. A newer version > that is compatible may be available. If you wish to > update your drivers, please contact your computer > manufacturer for any necessary assistance." No disrespect > toward microsoft, but what's the deal, were you guys just > lazy???? I feel that if i bought this game and it doesn't > run because you were lazy i am getting ripped off as a > customer. I would like to play this game but i can't. > please help me. By the way, i have downloaded the latest > drivers from toshiba's website (may 2002) because my > computer is made by toshiba and nvidia doesn't have > drivers for my graphics card. Thank you!
- Next message: Nick Kritselis [MS]: "Re: RON uanble to find language specific setup resource dll"
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- In reply to: Jon: "halo still not working (surprise surprise)"
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