Re: error message for MSN messenger games (i have nowhere else to go!)
From: Godiva (contactOBVIOUS_at_zonetechs.com)
Date: Tue, 3 Aug 2004 21:00:27 -0700
I received the following information in reply:
The error indicates an error running one of the game library files included
with the messenger installation (either missing or corrupted). The suggested
solution would be to uninstall MSN messenger and reinstall it or simply
re-run the installation file and select the repair option. to do the latter
it may be necessary to download the installation file to the users hard
drive then open the file to get the installation running.
If that doesn't correct the problem try reinstalling and/or updating the
macromedia flash web components.
Note: It is suggested that you disable any antivirus programs when
uninstalling or reinstalling MSN Messenger. Sometime an antivirus program
can prevent a program from properly installing.
Also, if you check in IE, tools -->Internet Options---> under temporary
internet file, click settings --> view objects. In the downloaded programs
folder you will see active X components for the games. (example, Solitare
Showdown Class) If any component looks like
it is corrupted and needs to be removed. You can right click a file and
choose properties to see if the Active X Control indicates a codebase of
http://messenger.zone.msn.com. This will tell you if the active X is related
to MSN Messenger Games or another program you may have installed. To remove
a corrupted Active X Component, right click the file and choose delete from
the menu. Uninstall/reinstall Messenger. If you find a corrupted Active X
related to another program you have installed, you will need to check your
help/documentation related to that program for instructions.
MSN Games at Zone.com
"Godiva" <contactOBVIOUS@zonetechs.com> wrote in message
> The error messages in Messenger, leave much to be desired. At least at
> zone.com when a launch fails due to ports, you get a failed to connect,
> failed to launch or failed to detect <game> error message. I've sent a
> zalert notice to zMaster regarding Jill's error. May take 48+ hours to get
> reply. Hopefully, as a longer term improvement of service, some new,
> informative, error messages can be added, as well.
> ps. Elmo, the following MS KB page related to zone ports is gone.
> MSN Games at Zone.com
> Technical Committee
> "+Elmo_Tech" <email@example.com> wrote in message
> > Jill wrote:
> > >
> > > the single player games do work, with no problems, no
> > > prompts(because i already have flash and stuff like that
> > > downloaded and installed) but the msn messenger games
> > > still do not work. As I have said before, when I click on
> > > one of the msn messenger game links to invite a friend to
> > > play, nothing happens. when I accept an invitation to play
> > > from a friend, I get the error message I posted previously.
> > >
> > > and I don't know what 'Heartbeat' is for I do not have it
> > > installed, nor do I have a link to it and nor am I
> > > interested, but I thank you for trying elmo.
> > >
> > > I'm still having my problems, is there anything else that
> > > may work that I don't have to wipe my hard drive for?
> > Did you add a firewall? Did you get DSL or cable recently? If so, a
> > firewall or router could be blocking ports needed to communicate.
> > --
> > +Elmo_Tech
> > MSNŽ Gaming ZoneT - Technical Support
> > Add clvck to the subject line and correct my address if you email me.