Re: Dungeon Siege Freeze Up

From: Jimmy S. (Private)
Date: 05/09/04

  • Next message: Gary: "Can;t get the new rooms MachWarrior4 Mercenaies" 
    Date: Sun, 9 May 2004 10:50:56 -0400

    Hi...

    "Vonfluehaugen" <vonfluehaugen@yahoo.com> wrote in message news:8d1d01c432b6$95e29e30$a301280a@phx.gbl...
    | Folks, I am attempting to play Dungeon Siege on my Compaq
    | Presario Laptop, ATI Radeon Mobility 7500 w/64Mb video,
    | 1Gb RAM, 1.8Ghz PIII processor, WinXP Professional. The
    | very first scene or "drop-in" location (The Farmhouse) as
    | well as many other predictable locations within the game
    | cause the display to freeze up, making all further input
    | to the computer impossible, requiring power disconnection
    | and forced reboot. Have exhausted resources of MS DS
    | support, ATI Support, & Compaq/HP support (i.e. have
    | tried all available "configuration" adjustments) Does
    | anybody else have this problem? I feel that the only
    | solution is to get ATI/Compaq to write a new graphics
    | driver that addresses this problem, but they seem loath
    | to undertake such an effort. If more people had this
    | problem, maybe we could band together and demand a fix.

    Maybe something in the troubleshooting below section hasn't been tried yet. :-)

    Updating video card drivers can solve most gaming issues. Here's some
    simple abc's to always keep in mind. a. Shut off download accelerators,
    firewalls and antivirus programs when downloading or installing updates;
    b. Check for game patches: www.avault.com/pcrl/patches_list.asp?letter=a
    c. Make sure you meet the game's minimum video and system requirements;
    d. Check for known issues with your video card at the game's web site. :-)

    1. Before you update your drivers, I recommend you re-install DirectX:
    http://download.microsoft.com/download/c/9/c/c9c8a1d4-7690-4c98-baf3-0c67e7f3751f/dx90b_redist.exe

    Please look over the ATI articles about their latest driver on the download page.
    They list Installation Tips, Fixes, and Release Notes with important information.

    2. Download the latest Catalyst driver for ATI Radeon or All in Wonder Card:

    Win XP/2000: http://ati.com/support/drivers/winxp/radeonwdm-xp.html
    Win 98/Me: http://ati.com/support/drivers/winme/radeonwdm-me.html

    3. Save the .exe driver in My Documents\My Drivers\ATI

    4. Restart the computer in Safe Mode by pressing the F8 key
        about once every second as it's rebooting to pick Safe Mode.

    5. Click Start / (settings) Control Panel / System / Hardware
        Device Manager / expand +Display Adapters / right click on
        the adapter, pick "Uninstall", and click No if asked to reboot.

    6. Use Control Panel / Add-Remove programs to uninstall the
        previous driver (exe)software which may have been installed.

    7. Restart the computer in Safe Mode by pressing the F8 key
        about once every second as it's rebooting to pick Safe Mode.

    8. If Windows prompts you to install the adapter, click "Cancel".

    9. Double click the ATI driver we saved to My Documents\ My
         Drivers\ATI folder in step 3 to install.it. If it complains about
         Windows Logo Certification just click "Continue". This is normal.

    10. After you reboot, go to Control Panel / Display / Settings and
        choose 32 bit Color Quality, and 800x600 or higher Resolution.

    TROUBLESHOOTING:

    Test your drivers using DXDiag: Click Start / Run / type: DXDIAG
    Click the "Test" buttons in the Display, Sound, Music & Network Tabs;
    If any of the Display options are Disabled and you cannot Enable them,
    your most likely solution would be to update your Chipset Drivers as per
    my website: http://www3.sympatico.ca/nibblesnbits/Video.html#v11

    Your program might not support dual monitors, or "dual head" video cards
    You can disable the extra video output in your display properties control
    panel. Click Start>Settings>Control Panel>Display>Settings>Advanced.

    Along with your Video card, Sound Cards, Motherboard Chipsets,
    and Video Monitors may also require updated drivers. Even your
    motherboard's BIOS may need to be updated for compatibility with
    your Video card. These steps are listed at: http://NibblesNbitsVideo.tk

    Perhaps the old ATI drivers did not completely uninstall. If that's the
    case, use these utility to completely uninstall the drivers and go to step 7:
    http://www.driverheaven.net/cleaner/ (works for all cards including nvidia)

    The latest video drivers sometime don't work with a particular game.
    (Check the Video suggestions in the readme.txt file in your game folder/CD)
    If there's no suggestions, try an older (WHQL) driver, and/or if you still
    experience problems try a Beta driver, or even an Omega driver instead:

            BETA Drivers: http://download.guru3d.com/
            OMEGA Drivers: http://www.omegacorner.com/

    There you have it, if you have any questions feel free to post them! :-) 

    -- 
Cheers,                                 Windows XP MVP Shell / User
Jimmy S.                               http://mvp.support.microsoft.com
Game FAQs: http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
Visit my Zone.com / Gaming Helpsite: http://nibblesnbits.tk or Call / Contact
MS Support at: http://support.microsoft.com/default.aspx?scid=sz;en-us;top
My advice is donated "AS IS" without warranty;  nor do I confer any rights.
_________________________________________________________
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