Re: FP2002 shuts down when opening a page

From: Stefan B Rusynko (sbr_enjoy_at_hotmail.com)
Date: 03/04/04 

Date: Thu, 4 Mar 2004 04:19:30 -0500

After you have tried all the steps listed below (some of which you say you have),
and if it seems to be related mainly to your index or home page,
look for something common on your index pages that may be causing it
(a script or server side call you always use, etc)
and try removing that element

Try the usual repairs in the sequence below:
1) In Windows Explorer Find and delete all FP Temp Files
Usually in C:\WINDOWS\Temp and
C:\Documents and Settings\<USER>\Local Settings\Temp
2) In Windows Explorer Find and delete all hidden *.web files
Usually in C:\Documents and Settings\<USER>\Application Data\Microsoft\Web Server Extensions\Cache
3) In Windows Explorer Find and delete the file hidden file CMDUI.PRF
Usually in C:\Documents and Settings\<USERNAME>\Application Data\Microsoft\FrontPage\State
4) Run a Repair on IE
(see http://support.microsoft.com/default.aspx?scid=318378 )
5) Install all Service Packs for your OS, IE, MS Office and your Video card
(Windows Update and Office Update sites, plus your video card supplier site)
6) Open FP and Disable or Uninstall any FP Addins,
7) Open your FP Web/Site and run a Tools Recalculate Hyperlinks 

-- 
_____________________________________________
SBR @ ENJOY (-:              [ Microsoft MVP - FrontPage ]
"Warning - Using the F1 Key will not break anything!"  (-;
To find the best Newsgroup for FrontPage support see:
  http://www.net-sites.com/sitebuilder/newsgroups.asp
_____________________________________________
"Donna" <anonymous@discussions.microsoft.com> wrote in message news:67aa01c40189$bfac3d60$a401280a@phx.gbl...
| Mike,
|
| No, MS did not resolve my problem as of yet.  I've spent
| about 4 hours today connected to India trying to fix
| this.  We've done a complete uninstall, including all
| keys, registers, temp files, folders, and reinstalled
| (complete version) several times to no avail.  They are
| planning to research it further and return a call to me
| tomorrow.
|
| To answer your question, no, it doesn't necessarily happen
| to any page I open (webs existing on my computer), but
| sometimes it does.  It absolutely occurs when I try to
| open the index pages on any web I have.
|
| Any thoughts will be very much appreciated.  Thanks!
| Donna
| >-----Original Message-----
| >Hi Donna,
| >
| >On "HOLD" -- I'm sure that MS has corrected this by now.
| >
| >If not, does  this happen on all pages? What happens when
| you open a new page?
| >-- 
| >Mike -- FrontPage MVP '97 - '02
| >http://www.websunlimited.com
| >Need to use ASP in a FrontPage 2003 include component?
| Well you can with IncludeASP!
| >http://www.websunlimited.com/order/Product/IncludeASP/Incl
| udeASP.htm
| >http://www.websunlimited.com/order/product/includeASP/incl
| udeASP.htm
| >
| >
| >"Donna" <anonymous@discussions.microsoft.com> wrote in
| message news:30c701c400a9$814062d0$a601280a@phx.gbl...
| >> After opening a web in FP2002, when I attempt to view a
| >> page, the program shuts down with an illegal operation
| >> error - details= page fault in XXXXX @ XXXXX, must shut
| >> down, contact provider...then freezes the entire
| system -
| >> I have to reboot.
| >>
| >> I've been using FP2002 for over a year with no problems.
| >> I've had to reinstall Internet Explorer 6 and Outlook
| >> Express 6, and ever since then Front Page doesn't
| function.
| >>
| >> I've tried the repair tool, and even removed and
| >> reinstalled FP several times.  One of the times when I
| got
| >> the error, it offered to send the error message to MS.
| I
| >> did, and it advised me to run an update on my Office
| >> products.  I use Office Professional 2000, upgraded to
| >> 2002 (through the FP install).  I've run ALL the updates
| >> available, and reinstalled FP2002 again, and it still
| will
| >> not work.
| >>
| >> HELP!!!!!!I am on the support line HOLD as I write
| this...
| >
| >
| >.
| >
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