Re: Yahoo Hosting Hell
From: aka: Crash Gordon®\ (NOVIAGRAwebmaster_at_siriussystems.com)
Date: 12/17/04
- Next message: aka: Crash Gordon®\: "Re: Yahoo Hosting Hell"
- Previous message: E. T. Culling: "Re: Yahoo Hosting Hell"
- In reply to: Steve Easton: "Re: Yahoo Hosting Hell"
- Next in thread: E. T. Culling: "Re: Yahoo Hosting Hell"
- Messages sorted by: [ date ] [ thread ]
Date: Fri, 17 Dec 2004 15:54:18 -0700
It's not tricky..just different...and usually the "techs" don't wanna deal with FP.
"Steve Easton" <admin@95isalive.com> wrote in message news:%23kk2QSI5EHA.1404@TK2MSFTNGP11.phx.gbl...
| Interesting.
|
| However, the part about FrontPage Extensions on UNIX being "tricky" isn't true.
| All of my webs run on "extended" UNIX servers, one of which receives well over a million hits a
| year, and I have yet to have "One" issue with extensions.
|
| ? ;-)
| --
| Steve Easton
| Microsoft MVP FrontPage
| 95isalive
| This site is best viewed............
| .......................with a computer
|
| "Finntastic" <finntastic@gmail.com> wrote in message
| news:1103319982.680493.235030@f14g2000cwb.googlegroups.com...
| > Who are the rock solid commercial service providers with SLA options
| > and Frontpage native servers to consider for a web-hosting service
| > provider?
| >
| > <flame>
| >
| > I am finished with Yahoo. Last week, the service outage was 3 plus
| > days involving 38 hours of dedicated time trying to work with Yahoo to
| > solve the problem. Today the sites are down again. This really hurt.
| > Bad.
| >
| > FP 2003 is my publishing product of choice. Over the past year FP2002
| > and FP2003 have functioned well with my two Yahoo Business evel Web
| > Hosting accounts. Except for linkbars and DWTs, the hosted product is
| > quite vanilla. A January 2005 upgrade to Yahoo Merchant services was
| > next. Not now.
| >
| > Error code #2001d, or Frontpage Server extension remains the unfixed
| > problem. I full well appreciate that FP hosted on Unix servers with
| > FP extensions is a tricky business for an ISP. But after nine calls
| > last week and another 3 already today, I see what is behind the Yahoo
| > support curtain. It ain't pretty. It is a mess. Frontline support
| > people try thier best but are green. Yahoo provides nothing in the way
| > of tracking or CRM tools or technical Tier 2 support. Escalation and
| > process for problem resolution are the same.
| >
| > Each call always starts from ground zero and involves the same rote
| > script. This is expected for the price. What is unacceptable are the
| > "I guess" and "I hope" recommendations. It's ground hog day on each
| > call. No escalation or process either. If the line is dropped or a
| > new call made, its a restart even with trouble tickets. The first line
| > is the only line of support at Yahoo.
| >
| > <flame + flame>
| > And to top it off,after the 3 day outage comes this jewel in public
| > relations from a Yahoo support rep and after I am told the problem is
| > clearly Yahoo's and is escalated to Yahoo Engineering:
| >
| > "Thank you for contacting Yahoo! Customer Support. case # xxxxxx
| >
| > The reason you are having problems using FrontPage features is that you
| > have uploaded files with names that contain spaces or other alternative
| > characters such as "*", "&", "!", etc..
| >
| > Here are a few examples of files we have located which have invalid
| > names: (five file name & locations)."
| >
| > awwwwwh
| >
| > AFter 8 times on 8 different calls of answering the same question that
| > yes all files are fine, I am told the 3 day service outage is my fault.
| > What the note failed mention is these "bad files" are not on the
| > broken domain.
| >
| > What is next? Run from Yahoo Web hosting. </flame>
| >
|
|
- Next message: aka: Crash Gordon®\: "Re: Yahoo Hosting Hell"
- Previous message: E. T. Culling: "Re: Yahoo Hosting Hell"
- In reply to: Steve Easton: "Re: Yahoo Hosting Hell"
- Next in thread: E. T. Culling: "Re: Yahoo Hosting Hell"
- Messages sorted by: [ date ] [ thread ]
Relevant Pages
|
