Re: FrontPage and FTP
From: Isidore (isidore_at_att.net)
Date: 06/11/04
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Date: Fri, 11 Jun 2004 17:23:31 GMT
Talking to Earthlink's web hosting tech support (and customer
relations) has been one of the worst support experiences I've ever
suffered through. I've spent literally hours on the phone and got
nothing accomplished. The people were courteous and apologized
regularly and liberally, but they absolutely refused to take any
responsibility for the problems I've been experiencing. I can't even
back up the site, and they refuse to do it for me (as some of the
other hosts I deal with do as a matter of course). I spoke to
technicians at all levels of their heirarchy, and it always seemed as
if they were working from a script. One senior techie told me that
Earthlink would like to get out of the web hosting business, although
customer support people I mentioned this to deny it. I'm sure
Earthlink is a reliable ISP, but as a web hosting service, they are
inept, disdainful of their customers, and far too expensive. Thanks
for this opportunity to make this ringing endorsement. :)
On Fri, 11 Jun 2004 17:08:37 +0800, "Wally S" <hiwally@earthlink.net>
wrote:
>Have you discussed this with anyone at Earthlink? I don't know about their
>web-hosting service, but they are my e-mail server, and they have always
>been helpful when it came to a problem.
>
>Wally S
>
>"Isidore" <isidore@att.net> wrote in message
>news:ku3hc098fusg3n56gq24p50j2t3uqlvsvk@4ax.com...
>> I've been getting more and more error messages regarding corruption of
>> FP extensions on my host's server, and my host (Earthlink) is unable
>> or unwilling to remedy the situation. First, my discussion group
>> stopped functioning. Next, I was unable to recalculate links. Now,
>> FP can't even read my site and display a directory. I can't even back
>> up the site!
>>
>> I obviously can't live with this host anymore and need to move my
>> files elsewhere. It had been suggested in this NG that I can do this
>> by simply publishing to the new host, but now I no longer have the
>> ability to simply publish.
>>
>> I've heard in the past that using FTP with FrontPage is a bad idea.
>> What will happen if I use a program like WS-FTP to back up my site?
>> Will I lose everything, or only sections that depend on FP components
>> (or nothing at all)?
>>
>> Any help or advice will be greatly appreciated.
>>
>> Isidore
>
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