RE: Missing VFP Printjobs

Lee, thanks for the reply.

They are using REPORT FORM. At the beginning of the code, there is a SET
PRINTER TO NAME XXXX statement that sets the printer to this network printer.
After the report has been run, a SET PRINTER TO DEFAULT is issued.

The hardware people say they have downloaded the latest driver from HP. This
is a random occurance, so previewing the document would be tough to do.

I believe they are running TS. The printer is about 6 months old and was
installed new when the software was put in place. They are trying to get
their hardware people to give them a loaner to try to see if that fixes the
problem. Their hardware people will try some of the things you have
suggested.

This app was written and compiled in 6.0 SP5.

Their network, at least to me, has intermittent latency issues (a nice way of
saying it's dog-slow). They do have a utility running called Norman, which
appears to be an AV and Firewall.

If you can think of any thing else to try, I sure appreciate hearing them :)

***


Lee Mitchell wrote:
>Hi ***:
>
>I am not sure what the problem is, but I have some questions.
>
>Are they printing using the REPORT FORM command or @...SAY commands? Do you
>have the most recent printer driver? Can they preview the report instead
>of printing it? Are you running Terminal Services or Citrix on any of the
>machines? Does this occur if you install a different printer on the
>Windows 2003 Server? Do you have the most recent printer driver for the HP
>1320 print device? Are you using VFP 6.0 with SP5?
>
>Here are some ideas to try as well:
>
>Try raster mode
>Try low resolution for printer.
>Try standard VGA
>Deactivate any Mathematics processor on the machine.
>
>I hope this helps.
>
>This posting is provided "AS IS" with no warranties, and confers no rights.
>
>Sincerely,
>Microsoft FoxPro Technical Support
>Lee Mitchell
>
>*-- VFP9 HAS ARRIVED!! --*
>Read about all the new features of VFP9 here:
>http://msdn.microsoft.com/vfoxpro/
>
>*--Purchase VFP 9.0 here:
>http://www.microsoft.com/PRODUCTS/info/product.aspx?view=22&pcid=54787e64-52
>69-4500-8bf2-3f06689f4ab3&type=ovr
>
>Keep an eye on the product lifecycle for Visual FoxPro here:
>http://support.microsoft.com/gp/lifeselectindex
> - VFP5 Mainstream Support retired June 30th, 2003
> - VFP6 Mainstream Support retired Sept. 30th, 2003
>
>>I have a client who has an HP 1320 laser connected directly to a Win2003
>>server.
>>Occasionally print jobs will be sent to it from VFP 6.0 but they never
>>print. They switched from USB to parallel but that didn't help. This happens
>>to all users on the network (W2k on all workstations). Just this morning
>>they saw the following appear on one of the documents that printed...
>
>>CL XL error
>>subsystem: IMAGE
>>Error: ExtraData
>>Operator: ReadImage
>>Positon: 112
>
>>Any suggestions?
>
>>TIA
>
>>*** Day

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