Re: Message Never Arrives

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• In reply to: Deji Akomolafe: "Re: Message Never Arrives"
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Date: Thu, 9 Dec 2004 07:21:01 -0800

Deji,

Thanks, will look into that option and see if it works for us here.

"Deji Akomolafe" wrote:

> Open up the "Message tracking center" and find the email. You will be able
> to see what happened to the email - did it leave your exchange server, or
> did it not? If it left, then you will be able to see the mail get handed of
> to the other company's SMTP server. If you see it handed off, then your job
> is done. The other admin now needs to find out what happened to the email.
> If the email did not leave your org, then your job has just begun. You
> should be able to see where the mail is stuck. You will then begin your
> troubleshooting from there.
>
> --
>
>
> Sincerely,
>
> Dèjì Akómöláfé, MCSE+M MCSA+M MCP+I
> Microsoft MVP - Directory Services
> www.readymaids.com - we know IT
> www.akomolafe.com
> Do you now realize that Today is the Tomorrow you were worried about
> Yesterday? -anon
> "Thomas Curcio" <Thomas Curcio@discussions.microsoft.com> wrote in message
> news:ED7EDDB4-2E48-45E6-A4A1-E1965F313DEC@microsoft.com...
> > We have a user that is trying to send an email message to a recipient at
> > another company, seems his email never arrives to the intended recipient.
> We
> > tried to send a test message from our sender to the recipient, and
> selected
> > the option to confirm delivery, and asked for a read receipt for the test
> > message, we get the notice the message has been sent (from our mail
> server),
> > but we never receive a read receipt, and never get a reply from the
> > recipient. The recipient tells us (over the phone) that he did NOT get the
> > test message.
> >
> > We tried another email account in the same company and sent a test message
> > from the other account to this same recipient, and we get a confirmation
> of
> > delivery, and a reply back from the receipt that states he received the
> test
> > message from this other account.
> >
> > At first we thought our client software was a problem, but our user can
> send
> > to other external SMTP addresses without a problem, seems to be this one
> > address that gives him an issue.
> >
> > As far as the recipient knows, there are no rules to prevent our person
> from
> > emailing him, and he receives email from other external users without
> > problems as well so that would rule out junk mail filters, and spam
> filters
> > as a possible cause.
> >
> > Our setup:
> >
> > For our email server we're using Exchange 2000 SP3 on Windows 2000 SP4
> > server Our client user is using Outlook 2003 SP1 as the client software on
> an
> > WinXP SP2 system. All Office updates have been done and we checked all
> the
> > XP firewall settings to cover all the bases, we don't see what could be
> the
> > root of the issue.
> >
> > Has anyone had this problem, and been able to resolve it?
>
>
>

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