RE: Exchange 2003 SP1 problem
From: Lee Li [MSFT] (v-leeli_at_online.microsoft.com)
Date: 12/13/04
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Date: Mon, 13 Dec 2004 03:21:17 GMT
Hi Customer,
Thanks for your update.
Based on my further research, the issue may happen when Setup Computer
Wizard (SCW) is enabled. If so, please temporarily disable SCW, and then
verify the issue.
If you have not enabled SCW, according to my investigation on the case with
the same symptom as yours that the System Attendant service cannot be
started during reboot and user can manually start the services, the issue
is much possibly related to DNS settings. Please run the latest version of
Netdiag and collect Netdiag report and sent to me directly:
v-leeli@microsoft.com. To do so, you can install the Windows Server 2000
support tools, which is under the SUPPORT\TOOLS in your Windows Server 2000
CD.
Double-click suptools.msi to install the support tool in Windows Server
2000, and the tools will be installed to the Program Files\Support Tools
folder. To run netdiag.exe, open a command prompt and change the directory
to Program Files\Support Tools, run netdig.exe again.
Alternatively, you could collect a MPS report on this server, which include
Netdiag report. To download MPS report utility, please go to:
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_Exchange.EXE
NOTE: This link can be wrapped. Please make sure that you have included the
entire contents between the quotation marks when you download this tool.
Please send me the CAB file to me: mailto: v-leeli@microsoft.com.
I look forward to your reply. If there is anything unclear, feel free to
let me know. Thanks and have a nice day!
Thanks & Regards,
Lee Li
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
=====================================================
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--------------------
| Thread-Topic: Exchange 2003 SP1 problem
| thread-index: AcTe2dT1EKnm72qmRGiI2hdhBBaGhQ==
| X-WBNR-Posting-Host: 64.171.89.9
| From: "=?Utf-8?B?ZHBpemFuYQ==?=" <dpizana@myalias.postalias>
| References: <393F81D5-635D-41CE-87CE-2185C20B1DA6@microsoft.com>
<$GUOKKp3EHA.3200@cpmsftngxa10.phx.gbl>
| Subject: RE: Exchange 2003 SP1 problem
| Date: Fri, 10 Dec 2004 09:01:03 -0800
| Lines: 86
| Message-ID: <7537739D-F9AF-4DDE-A8D4-1094F3711480@microsoft.com>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| Newsgroups: microsoft.public.exchange2000.setup.installation
| NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.1.29
| Path: cpmsftngxa10.phx.gbl!TK2MSFTNGXA03.phx.gbl
| Xref: cpmsftngxa10.phx.gbl
microsoft.public.exchange2000.setup.installation:34141
| X-Tomcat-NG: microsoft.public.exchange2000.setup.installation
|
| tnank you for replying.
| I got a successful reply from the catalog server pinging the IP address,
the
| netbios name and the fqdn. I run dcdiag and all the tests are successful.
My
| AD domain is a child of our internet domain, DNS is running in the main
AD
| server to service the local network and for internet domain resolution we
| have the DNS from our ISP, therefore the entries in the mail server point
at
| the local DNS server first and the ISP DSN server second. The services
were
| starting fine before installing Exchange SP1 so if the DNS entries were
wrong
| probably it wouldn't have worked before either. Also, as I replied to
Leif,
| once the server is up and running I can start the services manually
without a
| problem. The System Attendant just fails to load at boot up but once the
| server is up, I can start it manually.
| thaks for your help.
|
| "Lee Li [MSFT]" wrote:
|
| > Dear Customer,
| >
| > Thank you for posting here. Thanks Leif for sharing experience.
| >
| > From your post, my understanding on this issue is: After installing
| > Exchange Server 2003 Service Pack 1, the Exchange System Attendant
service
| > cannot be launched. If I'm off base, please feel free to let me know.
| >
| > Based on my knowledge and the investigation on successfully resolved
case
| > with the same issue as you encountered, the issue is much possibly
caused
| > by incorrect DNS configuration that caused Exchange Server cannot
connect
| > Global Catalog Server. First, check to see if the DNS settings are
pointing
| > to external or non-functioning DNS servers. If there are such DNS
servers
| > listed, remove them from the list.
| >
| > If the issue persists, please try to ping the Global Catalog IP
address,
| > NetBIOS and FQDN name respectively. Please let me know the results so
that
| > I can provide further assistance on this problem. I am looking forward
to
| > your reply. Thanks and have a nice day!
| >
| > Thanks & Regards,
| >
| > Lee Li
| > Microsoft Online Partner Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > When responding to posts, please "Reply to Group" via your newsreader
so
| > that others may learn and benefit from your issue.
| > =====================================================
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| > --------------------
| > | Thread-Topic: Exchange 2003 SP1 problem
| > | thread-index: AcTeI/KSNlTDorX+QeClQxkM4b7+ww==
| > | X-WBNR-Posting-Host: 64.171.89.9
| > | From: "=?Utf-8?B?ZHBpemFuYQ==?=" <dpizana@myalias.postalias>
| > | Subject: Exchange 2003 SP1 problem
| > | Date: Thu, 9 Dec 2004 11:19:04 -0800
| > | Lines: 7
| > | Message-ID: <393F81D5-635D-41CE-87CE-2185C20B1DA6@microsoft.com>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
| > | Newsgroups: microsoft.public.exchange2000.setup.installation
| > | NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.1.29
| > | Path: cpmsftngxa10.phx.gbl!TK2MSFTNGXA03.phx.gbl
| > | Xref: cpmsftngxa10.phx.gbl
| > microsoft.public.exchange2000.setup.installation:34127
| > | X-Tomcat-NG: microsoft.public.exchange2000.setup.installation
| > |
| > | I couldn't find an Exchange 2003 group so I hope somebody can help
with
| > this
| > | issue. After installing SP1 the System Attendant does not start at
boot
| > up,
| > | therefore the Information Store and MTA stacks don't start either. I
get
| > an
| > | Event ID: 1005 with the description "Unexpected error The server is
not
| > | operational. Facility: Win32 ID no: 8007203a Microsoft Exchange
System
| > | Attendant occurred"
| > | Has anybody figured out this problem? thanks.
| > |
| >
| >
|
- Next message: jmhj: "Migrate to Ex2k3 and Upgrade to 2k3 AD later"
- Previous message: jenkinsa_at_jrmc.org: "E2K server not listed in Public Folder Replicas"
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- Next in thread: Lee Li [MSFT]: "RE: Exchange 2003 SP1 problem"
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