Users are being prompted for creditials

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Date: Mon, 13 Sep 2004 19:14:08 -0700

I've seen this behavior before. In my environment it
usually happens to users that work remotely quite a bit.
One of the users has a habit of letting his password
expire, so when it gets changed in AD his local laptop,
using a dial-up connection 95% of the time, has his old
password cached.

We have a good dozen or so DCs, and one time I went to
each of them and changed it on them all to get him by.
After that I told him he needed to perform a password
change while on the network directly.

Getting him to log in directly on the network and then
accessing the change password function seems to work, thus
synchronizing the password properly on his laptop and the
DCs.

I think another time it may occur is if the user changes
it while on a dial-up connection, but I haven't tried
testing that possibility.

I believe there is also a setting within Outlook which
allows you to "request password" as well. It's not likely
a user modified that setting themselves, but you never
konw.

Indirectly related, one of a the tools I nabbed to help me
with user accounts is available from Microsoft. It is
actually a collection, available here:

http://www.microsoft.com/downloads/details.aspx?
FamilyId=7AF2E69C-91F3-4E63-8629-
B999ADDE0B9E&displaylang=en

I'd get as many details from your users about their
password problem:

Did they change their password recently?

If so, while working remotely in Windos, remotely via OWA,
or directly on the network?

Are any intranet applications prompring them for
credentials?

Finding patterns of methods your users use which are
common to all may help you track down what they are likely
doing incorrectly.

~Dave

>-----Original Message-----
>I administrate a domain with an Exchange 2K server, and a
>DC running Win2K3. Frequently I have different users
>that say outlook is prompting them for their password. I
>look at the AD users and computers to confirm that the
>account hasn't expired, but all is as it should be. This
>happens sporatically and to different users. The
>workaround has been to simply reset the original p/w,
>which resolves the issue for the moment. Any ideas?
>.
>

• Previous message: Henry: "Email Recovery from MDBData"
• In reply to: Tracy: "Users are being prompted for creditials"
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