RE: I'm going to shoot myself if i can't figure out this IM problem!!
From: Alan Sun [MSFT] (v-asun_at_online.microsoft.com)
Date: 06/18/04
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Date: Fri, 18 Jun 2004 05:47:39 GMT
Hi Jim,
I noticed this thread is duplicated with another post. I have replied in
the original session. If you need further help, please post back in the
original one. For your convenience, I have pasted my response as follows.
Thanks & Regards
Alan Sun
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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++++++++++++++++++++++++++++++++++
Newsgroups: microsoft.public.exchange2000.general
From: v-asun@online.microsoft.com (Alan Sun [MSFT])
Date: Fri, 18 Jun 2004 05:33:54 GMT
Subject: RE: Windows Messenger rejects users credentials..
Hi Jim,
Thanks for posting here.
According to the current situation, I suggest you perform the following
steps to troubleshoot the issue.
1. First, please refer to the following Knowledge Base (KB) article to
query the RVP record on your DNS server from the log on client computer:
285131.KB.EN-US XCCC: How to Verify an RVP Record with Nslookup
http://support.microsoft.com/default.aspx?scid=KB;EN-US;285131
If the RVP record doesn't exist or is not set up correctly, please refer to
article 266643 to recreate your IM server. For your convenience, I've
included the link below:
266643.KB.EN-US XADM: How to Install Instant Messaging Serv
http://support.microsoft.com/default.aspx?scid=KB;EN-US;266643
NOTE: Please make sure that "Host offering this service" is the same as the
FQDN that was displayed when you created the Instant Messaging virtual
server.
2. If you have enabled SSL on the InstMsg Virtual Directory, please
temporarily disable it to see if the problem ceases.
3. If the problem persists, please reproduce the log on issue and save the
latest log file in the folder drive_letter\Winnt\System32\Logfiles\W3svc(x)
(where drive_letter is the letter of the hard disk and x is the number of
the Web site (for example, 1 = default, 2 = administration Web site, 3 =
first manually created Web site, and so on).
266754.KB.EN-US XADM: How to Configure Instant Messaging Logging
http://support.microsoft.com/default.aspx?scid=KB;EN-US;266754
In addition, please try to test the issue with proper working account on a
workstation in problem. Also, on a proper working client try to log on with
a problematic account.
Hope this helps. Have a good day!
Thanks & Regards
Alan Sun
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
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