Re: Exchange errors 9564 and 9665

Hi Rafi,

I am not 100% sure this is being caused by your AV software. The events
that you have posted here do not match exactly the ones from the article.
What I would recommend at this point is that you look to determine if AV is
really the culprit or not. Since this is happening every night the best way
to do that would be to remove the AV software today, restart the server,
then wait over night. If the services go offline again then it is not the
AVs fault. If the do not go offline then you have a definite culprit and
you know who needs to help you resolve the issue.

I would also strongly recommend that you run ExBPA against your server as it
may identify and issue with the server that is related to your current
problem. You can get ExBPA from the following location.

http://www.microsoft.com/exchange/exbpa

Hope this Helps,
--
Matthew Byrd
Microsoft PSS

Run Microsoft Exchange Server Best Practices Analyzer Today
http://www.microsoft.com/exchange/exbpa

When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.

This posting is provided "AS IS" with no warranties, and confers no rights.

"Rafi Hecht" <rhecht@xxxxxxxxx> wrote in message
news:1125933410.830420.203420@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> ANY HELP WITH THIS WOULD BE HIGHLY APPRECIATED. Seriously.
>
> This is not a funny issue here. My company runs MS Exchange 2003 along
> with the most recent version of
>
> Symantec Mail Security Version 4.6 . EVERY NIGHT, the exchange
> processes turn off, with the following errors:
>
>
> Warning 9665
> The memory settings for this server are not optimal for Exchange.
>
> For more information, click http://support.microsoft.com?kbid=815372
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
>
>
> Error 9564
> Error 0x80004005 starting the Microsoft Exchange Information Store.
> Failed to init VSERVER.
>
> For more information, click
> http://www.microsoft.com/contentredirect.asp.
>
>
> For these, I was told to go to the following site:
>
> http://support.microsoft.com/default.aspx?scid=kb;en-us;323664
>
>
> However, two things are wrong with this: (1) changing 1 to 0 merely
> disables Symantec on that computer,
>
> leaving it vulnerable to viruses. (2) The Antivirus process resets
> itself to 0 overnight (which reactivates
>
> Symantec AV), and then re-disables the Exchange processes!
>
> I called up Symantec, and they told me to uninstall the version of
> Antivirus that I had on that server, then
>
> go onto the Symantec site and reinstall the latest version of Symantec
> 4.6 . However, now that this is done,
>
> the registry value doesn't show AT ALL. Even worse, the exchange
> process continues to disable itself at night!
>
> I am at a loss for words here. I am still told that it's a setting in
> Symantec, but I don't know which one. Is
>
> there anything left to try?
>
> Thank you,
>
> Rafi Hecht
> Dynamic Diamond Corp.
>


.

Relevant Pages

  • Re: Convincing the boss to move to Exchange
    ... You would be substituting Trend Micro for Symantec. ... Trend to server and, finally, install it to the workstations. ... Will Trend for Exchange work with Symantec Corporate AV? ...
    (microsoft.public.windows.server.sbs)
  • Exchange Service Pack 1 Install fails
    ... I have a Small Business Server 2003 set up. ... Exchange SP1 resolves. ... before installing this Microsoft Exchange Server Service Pack. ...
    (microsoft.public.exchange.setup)
  • Re: SBS Remote Access to email
    ... I understand that you would like to enable the POP3 service on the Exchange on SBS server to let users outside the domain can retrieve emails. ... the Microsoft Exchange POP3 service and the Microsoft Exchange IMAP4 service are turned off in Windows Small Business Server 2003. ...
    (microsoft.public.windows.server.sbs)
  • Re: Calendar Appointments Disappear
    ... > software items- Symantec hangs when you try and view a scheduled job, ... Exchange agent for BE if they don't have it. ... What kind of antivirus scan did you run? ... > there being only one server, with that one server being the sole AD ...
    (microsoft.public.exchange.admin)
  • Re: Calendar Appointments Disappear
    ... >> even after reinstalling the software, and Backup Exec doesn't see ... Wanted to add that Symantec had to be held back from scanning ... Exchange in two places: ... New server came up on Thursday. ...
    (microsoft.public.exchange.admin)