Re: VS API stopping information store!

Tech-Archive recommends: Fix windows errors by optimizing your registry

thanks for the response. we'll I did contact trand and did some uninstallas
and reinstalls and still had the problem. This morning I contacted MS. and
after a 90 minute call the techs are still looking into the issue a few hours
later and are to get back to me on examining thre store later.

"Matthew Byrd [MSFT]" wrote:

> Hi ISOWAprob,
>
> If you have file level AV installed please look at the following article and
> make sure all of your exclusions are properly set.
>
> 328841 Exchange and antivirus software
> http://support.microsoft.com/?id=328841
>
> If you do not have file level AV installed then there are 3 ways to go about
> troubleshooting this issue.
>
> 1) Contact Microsoft and we can help you setup to capture the crash. This
> will tell us why the system is failing.
> 2) Contact Trend. They can help you setup to capture the crash. If the issue
> is with Trend then they should be able to help you.
> 3) Prior to doing either 1 or 2 uninstall the AV software to see if that has
> an effect on the issue. This would help you determine if you need to call
> Microsoft or Trend.
>
> Hope this Helps,
> --
> Matthew Byrd
> Microsoft PSS
>
> Run Microsoft Exchange Server Best Practices Analyzer Today
> http://www.microsoft.com/exchange/downloads/2003/exbpa/default.mspx
>
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>
>
> "ISOWAprob" <ISOWAprob@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:0A63EC25-0A47-4BAC-8379-4C0619DA7E57@xxxxxxxxxxxxxxxx
> > Thanks in advance for any help. Information store keeps randomly
> > stopping.
> > I know this happens for sure when an attacment is added through Outlook
> > Web
> > Access. I use Trend Emanager, Anti Virus on the server and the last
> > message
> > in the status window is always MS Information Store unloaded VS API! The
> > information store then stops and needs to be restarted or sometimes the PC
> > needs to be rebooted. Please help.
> > ONe other thing to note is the C: drive of the server has 350mb of free
> > space but the M: drive has 5+ gigs.
> > Thanks again
>
>
>
.

Relevant Pages

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  • Re: VS API stopping information store!
    ... If you do not have file level AV installed then there are 3 ways to go about ... Contact Microsoft and we can help you setup to capture the crash. ... Contact Trend. ... Run Microsoft Exchange Server Best Practices Analyzer Today ...
    (microsoft.public.exchange2000.information.store)