Re: Event ID 217 - Cannot backup Message Store

From: Lee Li [MSFT] (v-leeli_at_online.microsoft.com)
Date: 11/17/04 

Date: Wed, 17 Nov 2004 10:23:37 GMT

Hi Marc,

Thank you for your reply and the detailed additional feedback on how you
were successful in resolving this issue. Your solution will benefit many
other users, and we really value having you as a Microsoft customer.

If you have any other technical questions in the future, please do not
hesitate to contact us by posting in our newsgroups. It is always our
pleasure to be of assistance.

Have a nice day!

Lee Li
--------------------
| Reply-To: "Marc Juffkins" <riverbank@noemail.postalias>
| From: "Marc Juffkins" <riverbank@noemail.postalias>
| References: <OTuxsvNyEHA.260@TK2MSFTNGP11.phx.gbl>
<n8qTdBxyEHA.3640@cpmsftngxa10.phx.gbl>
| Subject: Re: Event ID 217 - Cannot backup Message Store
| Date: Tue, 16 Nov 2004 21:14:36 -0000
| Lines: 397
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
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| Message-ID: <eW2YIFCzEHA.1932@TK2MSFTNGP09.phx.gbl>
| Newsgroups: microsoft.public.exchange2000.information.store
| NNTP-Posting-Host: ip170.net177.adsl.community.co.uk 195.72.177.170
| Path:
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| Xref: cpmsftngxa10.phx.gbl
microsoft.public.exchange2000.information.store:17489
| X-Tomcat-NG: microsoft.public.exchange2000.information.store
|
| Hi,
|
| The Exchange database now backs up! Thanks for both your input on this.
|
| I did not complete the Step1 - Hotfix as we have the same config as other
| clients where the backup works so I just followed the database specific
| tasks from both posts.
|
| Below are the tests that I ran.
|
| Thanks very much for your suggestions they were very helpful,
| Marc Juffkins
|
|
| I ran the following:
|
| eseutil /k d:\exchange\priv1.edb
| eseutil /d /p d:\exchange\priv1.edb
|
| manually renamed the PRIV1 database files
|
| isinteg -s server02 -fix -test alltests
|
| completed an NTBackup and it was successful
|
|
|
| All I can think is the ISINTEG fixed some errors that solved the problem
-
| here is the log from ISINTEG:
|
|
|
| Test Categorization Tables result: 0 error(s); 0 warning(s); 0 fix(es); 0
| row(s)
|
| ; time: 0h:0m:0s
|
| Test Restriction Tables result: 0 error(s); 0 warning(s); 0 fix(es); 0
| row(s); t
|
| ime: 0h:0m:2s
|
| Test Search Folder Links result: 0 error(s); 0 warning(s); 0 fix(es); 0
| row(s);
|
| time: 0h:0m:0s
|
| Test Global result: 0 error(s); 0 warning(s); 0 fix(es); 1 row(s); time:
| 0h:0m:0
|
| s
|
| Test Delivered To result: 0 error(s); 0 warning(s); 0 fix(es); 0 row(s);
| time: 0
|
| h:0m:0s
|
| Test Repl Schedule result: 0 error(s); 0 warning(s); 0 fix(es); 0 row(s);
| time:
|
| 0 0h:0m:0s
|
| Test Timed Events result: 0 error(s); 0 warning(s); 0 fix(es); 1 row(s);
| time: 0
|
| h:0m:0s
|
| Test reference table construction result: 0 error(s); 0 warning(s); 0
| fix(es); 0
|
| row(s); time: 0h:0m:4s
|
| Test Folder result: 0 error(s); 0 warning(s); 0 fix(es); 2640 row(s);
time:
| 0h:0
|
| m:42s
|
| Test Deleted Messages result: 0 error(s); 0 warning(s); 0 fix(es); 0
row(s);
| tim
|
| e: 0h:0m:0s
|
| Test Message result: 0 error(s); 0 warning(s); 0 fix(es); 96291 row(s);
| time: 0h
|
| :0m:22s
|
| Test Attachment result: 0 error(s); 0 warning(s); 0 fix(es); 40201
row(s);
| time:
|
| 0h:0m:2s
|
| Test Mailbox result: 0 error(s); 0 warning(s); 0 fix(es); 55 row(s);
time:
| 0h:0m
|
| :0s
|
| Test Sites result: 0 error(s); 0 warning(s); 0 fix(es); 218 row(s); time:
| 0h:0m:
|
| 0s
|
| Test Categories result: 0 error(s); 0 warning(s); 0 fix(es); 23 row(s);
| time: 0h
|
| :0m:0s
|
| Test Per-User Read result: 0 error(s); 0 warning(s); 0 fix(es); 38
row(s);
| time:
|
| 0h:0m:0s
|
| Test special folders result: 0 error(s); 0 warning(s); 0 fix(es); 0
row(s);
| time
|
| : 0h:0m:0s
|
| Test Message Tombstone result: 0 error(s); 0 warning(s); 0 fix(es); 103
| row(s);
|
| time: 0h:0m:0s
|
| Test Folder Tombstone result: 0 error(s); 0 warning(s); 0 fix(es); 0
row(s);
| tim
|
| e: 0h:0m:0s
|
| Test reference count verification result: 0 error(s); 0 warning(s); 7
| fix(es); 0
|
| row(s); time: 0h:0m:3s
|
| Now in test 21(Row Count/Dumpster Count) of total 21 tests; 100%
complete.
|
|
|
|
| "Lee Li [MSFT]" <v-leeli@online.microsoft.com> wrote in message
| news:n8qTdBxyEHA.3640@cpmsftngxa10.phx.gbl...
| > Dear Marc,
| >
| > Thank you for posting here.
| >
| > From your post, my understanding on this issue is: You encountered the
| > error 217 during Backup of Exchange Server Information Store by NTBackup
| > Utility. If I'm off base, please feel free to let me know.
| >
| > Then let¡¯s try the following steps to narrow down the issue.
| >
| > Step 1: Install Hotfix
| >
| > Based on my analysis on a successfully-solved case with the similar
issue
| > with you, I noticed although you are using NTBackup Utility to backup
the
| > Exchange Information Store instead of Volume Shadow Copy Service (VSS),
| > the
| > issue is also possibly caused by conflict between NTBackup and VSS, if
you
| > are using Windows Server 2003. Based on my investigation on the case, to
| > install the following hotfix if first step.
| >
| > 833167 A Volume Shadow Copy Service (VSS) update package is available
for
| > Windows 2003
| > http://support.microsoft.com/?id=833167
| >
| > To obtain the hotfix, please contact our Microsoft Product Support
Service
| > (PSS) so that our PSS support professional can help you verify this
issue
| > and provide a download for this fix.
| >
| > For a complete list of Microsoft Product Support Services phone numbers
| > and
| > information about support costs, visit the following Microsoft Web site:
| > http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
| >
| > NOTE: In special cases, charges that are ordinarily incurred for support
| > calls may be canceled if a Microsoft Support Professional determines
that
| > a
| > specific update will resolve your problem. The typical support costs
will
| > apply to additional support questions and issues that do not qualify for
| > the specific update in question.
| >
| > Step 2: Offline Defragment
| >
| > After identifying the store which caused the issue, you can use the Ese
| > utility (Eseutil) to perform offline defragmentation while the store is
| > offline. For more information, please have a look at the following
| > article.
| >
| > 328804 How to Defragment Exchange Databases
| > http://support.microsoft.com/?id=328804
| >
| > Step 3: Isinteg
| >
| > Isinteg is a utility that searches through an offline information store
| > for
| > integrity weaknesses. Based on my research, if any mail in Information
| > Store is corrupt, it can be identified and fixed by Isinteg. Please
double
| > check the Information Store integrity by the following steps.
| >
| > 1). Dismount the Mailbox Store "Mailbox Store (ServerName)" by
| > right-clicking it in ESM and choose Dismount Store.
| > 2). Open a command prompt window and change the currently directory to
| > "<system drive>:\Program Files\Exchsrvr\Bin".
| > 3). Run the following command:
| >
| > isinteg -s <Exchange Server Name> -fix -test alltests
| >
| > For more information about command Isinteg /fix, please have a look at
the
| > following article.
| >
| > 182081 Description of the Isinteg utility
| > http://support.microsoft.com/?id=182081
| >
| > After that, please verify the issue and let me know the result. If the
| > issue persists, please send me the Application and System Event Log for
| > further research: v-leeli@microsoft.com.
| >
| > Please let me know the results so that I can provide further assistance
on
| > this problem. I am looking forward to your reply. Thanks and have a nice
| > day!
| >
| > Thanks & Regards,
| >
| > Lee Li
| > Microsoft Online Partner Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > When responding to posts, please "Reply to Group" via your newsreader so
| > that others may learn and benefit from your issue.
| > =====================================================
| > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > --------------------
| > | Reply-To: "Marc Juffkins" <riverbank@noemail.postalias>
| > | From: "Marc Juffkins" <riverbank@noemail.postalias>
| > | Subject: Event ID 217 - Cannot backup Message Store
| > | Date: Fri, 12 Nov 2004 17:20:36 -0000
| > | Lines: 126
| > | X-Priority: 3
| > | X-MSMail-Priority: Normal
| > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
| > | X-MIMEOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
| > | X-RFC2646: Format=Flowed; Original
| > | Message-ID: <OTuxsvNyEHA.260@TK2MSFTNGP11.phx.gbl>
| > | Newsgroups:
| >
microsoft.public.backoffice.smallbiz,microsoft.public.exchange2000.informati
| > on.store
| > | NNTP-Posting-Host: ip171.net177.adsl.community.co.uk 195.72.177.171
| > | Path:
| >
cpmsftngxa10.phx.gbl!TK2MSFTFEED02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP11
| > phx.gbl
| > | Xref: cpmsftngxa10.phx.gbl
| > microsoft.public.exchange2000.information.store:17462
| > microsoft.public.backoffice.smallbiz:156425
| > | X-Tomcat-NG: microsoft.public.exchange2000.information.store
| > |
| > | Hi,
| > |
| > | I have a strange problem with a recent server installation running
| > Exchange
| > | 2003 std on Windows 2003 std. A couple of weeks ago the Private Store
| > hit
| > | its storage limit of 16Gb and so we defragmented the database using
the
| > | ESEUTIL /D command, which reduced the store down to a more reasonable
| > 12Gb.
| > |
| > | Since then we have failed to get a backup of Exchange using Veritas
| > Backup
| > | Exec with the Exchange Agent or the local machines NTBackup utility.
| > When
| > | the backup runs, it runs all the way to 12Gb and puts the following
| > entry
| > in
| > | the Event Viewer application log:
| > |
| > | -----
| > | Event Type: Error
| > |
| > | Event Source: ESE
| > |
| > | Event Category: Logging/Recovery
| > |
| > | Event ID: 217
| > |
| > | Date: 12/11/2004
| > |
| > | Time: 16:41:16
| > |
| > | User: N/A
| > |
| > | Computer: PRECEPT02
| > |
| > | Description:
| > |
| > | Information Store (5572) First Storage Group: Error (-4001) during
| > backup
| > of
| > | a database (file D:\Exchange\priv1.edb). The database will be unable
to
| > | restore.
| > |
| > |
| > |
| > | For more information, click
http://www.microsoft.com/contentredirect.asp
| > |
| > |
| > | There is not much from the Veritas software but the NTBackup log has
the
| > | following detail:
| > |
| > | -----------
| > | Backup Status
| > |
| > | Operation: Backup
| > |
| > | Active backup destination: File
| > |
| > | Media name: "ExchangeBackup12-11-04.bkf created 12/11/2004 at 16:28"
| > |
| > |
| > |
| > | Backup of "PRECEPT02\Microsoft Information Store\First Storage Group"
| > |
| > | Backup set #1 on media #1
| > |
| > | Backup description: "Set created 12/11/2004 at 16:28"
| > |
| > | Media name: "ExchangeBackup12-11-04.bkf created 12/11/2004 at 16:28"
| > |
| > |
| > |
| > | Backup Type: Normal
| > |
| > |
| > |
| > | Backup started on 12/11/2004 at 16:28.
| > |
| > | Folder PRECEPT02\Microsoft Information Store\First Storage
Group\Mailbox
| > | Store (PRECEPT02)
| > |
| > | D:\Exchange\priv1.edb
| > |
| > | The 'Microsoft Information Store' returned 'Error returned from an ESE
| > | function call (d).
| > |
| > |
| > |
| > | ' from a call to 'HrESEBackupRead()' additional data '-'The 'Microsoft
| > | Information Store' returned 'Error returned from an ESE function call
| > (d).
| > |
| > |
| > |
| > | ' from a call to 'HrESEBackupRead()' additional data '-'
| > |
| > | The operation was ended.
| > |
| > | Backup completed on 12/11/2004 at 16:41.
| > |
| > | Directories: 0
| > |
| > | Files: 1
| > |
| > | Bytes: 12,316,574,346
| > |
| > | Time: 12 minutes and 22 seconds
| > |
| > |
| > |
| > | The operation did not successfully complete.
| > |
| > |
| > |
| > | ---------------------
| > |
| > |
| > |
| > | I have looked at the Microsoft KB and they only talk about 3rd party
| > | signature software causing a problem or hardware problems - neither
| > apply
| > | here.
| > |
| > |
| > |
| > | Has anyone seen or experienced any of the above problems?
| > |
| > |
| > |
| > | Best Regards,
| > |
| > | Marc Juffkins
| > |
| > |
| > |
| > |
| > |
| >
|
|
|

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